AccountId: 011433970860
ContactId: d0e17342-cf6d-47d9-9404-569268436445
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 153130 ms
Total Talk Time (AGENT): 61256 ms
Total Talk Time (CUSTOMER): 91877 ms
Interruptions: 3
Overall Sentiment: AGENT=0, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/d0e17342-cf6d-47d9-9404-569268436445_20250409T13:25_UTC.wav
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[AGENT][NEGATIVE] [PII].
[CUSTOMER][NEUTRAL] Oh la larking.
[CUSTOMER][NEUTRAL] Forum uh pass geli ANA gap on American public life.
[AGENT][NEUTRAL] OK. This is Domino please.
[CUSTOMER][NEUTRAL] Ever govertura.
[AGENT][NEUTRAL] OK, can you hear me.
[CUSTOMER][NEUTRAL] See but fashion er system.
[AGENT][NEUTRAL] OK, this is gonna provide you the same number.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It might.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] [PII] D A.
[CUSTOMER][POSITIVE] A winner, yeah, I understand.
[AGENT][NEUTRAL] OK, and may I put the number of telephone and uh sele connect.
[CUSTOMER][NEUTRAL] Uh and number dele is [PII].
[AGENT][NEUTRAL] OK, in the policy.
[CUSTOMER][NEUTRAL] El Nombre paciente [PII].
[AGENT][NEUTRAL] Nora.
[CUSTOMER][NEUTRAL] Enromiro [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Facing
[CUSTOMER][NEUTRAL] [PII] de [PII].
[CUSTOMER][NEUTRAL] Yoshu Alin.
[AGENT][NEUTRAL] In my party very colorfana 27.
[CUSTOMER][NEUTRAL] Why don't you check your, why don't you check your home then?
[CUSTOMER][NEUTRAL] That.
[CUSTOMER][NEUTRAL] Frenacimienta noviembredosmi noescientosie nueve.
[AGENT][POSITIVE] Perfect gracias. OK, la facial effectivida destapolisa is the Maio uno venti cuatro est active neo momentosie unas polia secondaria supplementaria la primaria.
[CUSTOMER][POSITIVE] OK, supplementar uno uniteliendo pao erpaciente and say mandareviarlaturao see ok perfecto.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, the TNL outpatient benefits, uh, Yuna tia pasa verific the covertura, uh, TN miento for the outpatient including no ER visits.
[CUSTOMER][POSITIVE] OK, perfect. [PII] went la cuenta de la pare.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, no.
[CUSTOMER][NEUTRAL] No solamente muchchasima ok get to.
[AGENT][NEUTRAL] Then they gracia primara.
[AGENT][NEUTRAL] OK.