AccountId: 011433970860
ContactId: d0b9e645-3e3c-4ddc-b7c6-05c8b8b433b3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9180 ms
Total Talk Time (AGENT): 3819 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/d0b9e645-3e3c-4ddc-b7c6-05c8b8b433b3_20250521T18:40_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] Good afternoon.
[AGENT][NEUTRAL] Hey my name is.