AccountId: 011433970860
ContactId: d0729acc-51af-4f49-8a54-ea0f5152bd54
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 91849 ms
Total Talk Time (AGENT): 25170 ms
Total Talk Time (CUSTOMER): 46899 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/d0729acc-51af-4f49-8a54-ea0f5152bd54_20250127T14:54_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, um, I, LLC in recently started.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I know the saying pay out first.
[CUSTOMER][NEUTRAL] I'm trying to on.
[CUSTOMER][NEUTRAL] Do the web to do it online using the there.
[CUSTOMER][NEUTRAL] And if that we don't or can you help me up on my invoices pay the bill.
[AGENT][NEUTRAL] Hello.
[AGENT][POSITIVE] Hello, Miss, um, I'm so sorry. I'm unable to hear you very well. Um,
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] Hello, ma'am.
[AGENT][NEUTRAL] Yes, I can hear you.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Sorry, I'm uh to register on to pay my um and the stuff that I'm only working so if you can get up so I can find.
[AGENT][NEUTRAL] I'm so sorry, ma'am. I'm unable, I, I can't hear you, but it sounds like um
[AGENT][NEUTRAL] Um, like intercepted connection, I, I really can't um hear the whole sentences.
[CUSTOMER][NEUTRAL] for you to back.
[AGENT][NEUTRAL] Hello.