AccountId: 011433970860
ContactId: d035e5a3-2db2-48eb-82c0-1a9174ed1b3f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 66870 ms
Total Talk Time (AGENT): 10991 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/d035e5a3-2db2-48eb-82c0-1a9174ed1b3f_20250527T19:25_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.