AccountId: 011433970860
ContactId: d02775c3-7d37-4bdd-9fb8-fcd27f1d1222
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 107379 ms
Total Talk Time (AGENT): 36408 ms
Total Talk Time (CUSTOMER): 57358 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/d02775c3-7d37-4bdd-9fb8-fcd27f1d1222_20250414T18:09_UTC.wav
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[AGENT][NEGATIVE] You know just me a mad American Public Life. My number is [PII] are you there.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Ola when I started [PII].
[AGENT][NEUTRAL] The end of that?
[CUSTOMER][NEUTRAL] Yeah, caesarios minores esperanzas toyamando del bapttaicarifi car beneficios in masegurado muto.
[AGENT][NEUTRAL] Yeah for you that is the number of the.
[CUSTOMER][NEUTRAL] Cannesesita mete ocho says Ocho teres says er errocinco.
[AGENT][NEGATIVE] Yeah, no police supporter.
[CUSTOMER][NEUTRAL] Got to see it.
[CUSTOMER][NEUTRAL] Ceronoiete cinco cinco dose o.
[CUSTOMER][NEUTRAL] Say I'mma Dominique er er Javier Oedo noventinueve dos sero zero cinco.
[AGENT][POSITIVE] Gracias I mayjones.
[CUSTOMER][NEUTRAL] Core don't see for outpatient [PII] primen nobreli primeal so for you.
[AGENT][NEUTRAL] Um, airfare.
[CUSTOMER][POSITIVE] Perfect Gracia.
[AGENT][NEUTRAL] Maybe hook in this if you dive in if he says outpatient.
[CUSTOMER][POSITIVE] Correct, our patient see correct.
[AGENT][NEUTRAL] OK, so no queres clamo it's a polevaresilla boranodapade copago or coin insurance asita no no sadonnatineto despo.
[CUSTOMER][NEUTRAL] Cla
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Chisimas gracias [PII] soa to Nombre to primelelapinola etche dee correcto troca 77 Cinco.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Muchisima gracia thing I tell logo.
[AGENT][NEUTRAL] I know one minute at American public.
[CUSTOMER][NEUTRAL] Bye bye.