AccountId: 011433970860
ContactId: cfedadeb-166e-4905-b0ac-c789f986c104
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 186929 ms
Total Talk Time (AGENT): 87842 ms
Total Talk Time (CUSTOMER): 56524 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/cfedadeb-166e-4905-b0ac-c789f986c104_20250602T17:54_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Hola.
[CUSTOMER][NEUTRAL] Well I went dea Carioloberto Machel tencientiaca quetine oncopaoguterlo assuming quero controva has.
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] OK, let me think.
[CUSTOMER][NEUTRAL] It's uno rose.
[CUSTOMER][NEUTRAL] Cinco Ochocinco.
[AGENT][NEUTRAL] Unoseroseiete Ochocinco.
[CUSTOMER][NEUTRAL] No, Uno Cerro says siete cinco Ochocinco.
[AGENT][NEUTRAL] OK, uh, anti lela yama is this is connected.
[CUSTOMER][NEUTRAL] Precinco Cincoinue Nueueeron.
[AGENT][NEUTRAL] Cinco.
[AGENT][NEUTRAL] In the.
[CUSTOMER][NEUTRAL] Be it.
[AGENT][NEUTRAL] Let me turn on the forward.
[AGENT][NEUTRAL] complete.
[CUSTOMER][NEUTRAL] Thing is the real lasardo on on ogene sing.
[AGENT][NEUTRAL] Whichificacion secure pagos.
[CUSTOMER][POSITIVE] See correct.
[AGENT][NEUTRAL] Elcopago via pago.
[CUSTOMER][NEUTRAL] It's unvisita is aimo no Junabi.
[AGENT][POSITIVE] Thank you.
[AGENT][NEUTRAL] Permits candelos beneficios and beneficial ques unacatu pagos said disclaimer la lie.
[CUSTOMER][POSITIVE] Gosh yeah.
[AGENT][NEUTRAL] Um, oh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] B.
[AGENT][NEUTRAL] The police ofinda on beneficio pararetamento copago in aficine doctoro Maximo dein Cinco de la resorvicita Maximo de cuatroviciasallaoor persona.
[CUSTOMER][NEUTRAL] OK, OK, Tincopado is the same.
[CUSTOMER][NEUTRAL] ventina.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Correct, the la poliacubrastavite Cincolares uh commodo parait.
[CUSTOMER][NEUTRAL] Yeah, me pueda ombre in numerro dela verification that I am a de referenci but aloca forward.
[AGENT][NEUTRAL] The numbers are.
[CUSTOMER][NEGATIVE] Yeah, no.
[CUSTOMER][NEUTRAL] When we.