AccountId: 011433970860
ContactId: cfd8de6a-d3ad-4206-98dc-51232065a470
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 96870 ms
Total Talk Time (AGENT): 40000 ms
Total Talk Time (CUSTOMER): 39536 ms
Interruptions: 0
Overall Sentiment: AGENT=2.9, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/cfd8de6a-d3ad-4206-98dc-51232065a470_20250522T15:34_UTC.wav
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[AGENT][POSITIVE] One of the gracias apelemeiamolisi and keporiarte.
[CUSTOMER][POSITIVE] a little beneficial.
[AGENT][NEUTRAL] OK, Congooyaarte de la polisa.
[CUSTOMER][NEUTRAL] Eteodosue siete cinco Cincocho.
[AGENT][NEUTRAL] I said.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] In the
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] To
[AGENT][NEUTRAL] Yeah they live auror.
[CUSTOMER][NEUTRAL] I was just thinking.
[AGENT][POSITIVE] OK, gracias acommoyamelpaciente.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] The 3 numbers Anna la pela pena sciento uno mio ostis.
[AGENT][POSITIVE] OK, gracias.
[CUSTOMER][NEUTRAL] Yeah, I know.
[CUSTOMER][NEUTRAL] For information.
[AGENT][NEUTRAL] OK, yes, so check ondo la polia la polia sittermino el primeria deseptiembredo smilventticuatro noonapolisac diva.
[CUSTOMER][NEUTRAL] She
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][POSITIVE] You will meteote [PII] gracias for auelase elle.
[CUSTOMER][POSITIVE] Gracia at least yeah.
[AGENT][POSITIVE] Thank you bye bye.
[CUSTOMER][NEUTRAL] Mm