AccountId: 011433970860
ContactId: cfa728f1-fcdb-48ab-bec3-94ba9fdedb26
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 452739 ms
Total Talk Time (AGENT): 102746 ms
Total Talk Time (CUSTOMER): 209465 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/cfa728f1-fcdb-48ab-bec3-94ba9fdedb26_20241230T15:28_UTC.wav
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[AGENT][NEUTRAL] We one of these apeleiamalike.
[CUSTOMER][NEUTRAL] At least bueno Dias ramitoya la senorita the question noi it esposa lot of [PII] Sanchezalumnotanodo they said tiembre er venti says sincoon the mil res er.
[CUSTOMER][NEUTRAL] Yeah manda help bill apeleo or just like oh they have a basis.
[AGENT][NEUTRAL] Oh, I see.
[CUSTOMER][NEUTRAL] I see buenos Dias oh peron no.
[AGENT][NEUTRAL] When is theirs gonna start?
[CUSTOMER][NEUTRAL] OK, no elleva is number casesos on the quest er no so how um er er confer mamos quereta de la mere illa de manda reclam.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Idado basis leslique um er la primeralomandamo quattro illarele heque and no tenorquera correct the facts the facts.
[AGENT][NEUTRAL] OK, I enumo de la Polia.
[AGENT][NEGATIVE] They are barely.
[CUSTOMER][NEUTRAL] Like the name
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] C 0 those those.
[CUSTOMER][NEUTRAL] No Ocho Sera [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, it is for [PII], see.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] OK, call uschenamiento de Francisco revealo.
[CUSTOMER][NEUTRAL] I mean or 1%?
[AGENT][NEUTRAL] El la paciente era.
[CUSTOMER][NEUTRAL] Terro uno erro uno quince and noveciento face face.
[AGENT][NEUTRAL] OK, it's the name of a permiso alar con Cai de quest.
[CUSTOMER][NEUTRAL] See your
[AGENT][NEUTRAL] OK, gracias. OK, but, um, Qualson Lateches del cervio.
[CUSTOMER][NEUTRAL] Please send your.
[CUSTOMER][NEUTRAL] So Dere went to Cinco dress.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See not nemo nguri clamopoel beinti cinco de redos milbainitres.
[AGENT][NEUTRAL] A quali larexion quetiene for apele.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The legion the Nemos er.
[CUSTOMER][NEUTRAL] PO box.
[CUSTOMER][NEGATIVE] Does Quattro ochoueve incocero.
[CUSTOMER][NEUTRAL] Oklahoma City, Oklahoma Cres unodos cuatta.
[AGENT][NEUTRAL] OK, is that direction is correct though inufaxiallo a department of delamos.
[CUSTOMER][NEUTRAL] See a number of the 5, it's diga.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Is is 0 cc 3 sin no vente quatro venti trace.
[CUSTOMER][NEUTRAL] Correct, Ilomando um er congatena.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Claims Relamos.
[CUSTOMER][MIXED] OK, claims, OK, but no they havementoselloa mandarai lepodero moments.
[AGENT][NEUTRAL] See Ior favor mandaexlica del beneficios de la sigurin's principal tambien Conel Reclamo.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] OK, collate.
[CUSTOMER][NEUTRAL] See mahamandarasier the momentito yeah yeah.
[AGENT][POSITIVE] It is yes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Graciaposa um the toes er leva mom and dad is um is a conca the beneficios del seguro primario para noro de fastque Maria.
[AGENT][POSITIVE] OK, gracious. Um.
[AGENT][NEUTRAL] Quando recipemoreclamoneitamosia DSD parasallo.
[CUSTOMER][NEUTRAL] Ok, mira santo and Tamila factora sepoparo and hold for.
[CUSTOMER][NEUTRAL] Um, interested termine the process are conseguroseanne.
[AGENT][NEUTRAL] OK, bye now.
[AGENT][NEUTRAL] I am asking what are you out of status.
[CUSTOMER][NEGATIVE] No mucha gracia por peroquelucionado.
[AGENT][NEUTRAL] See the tenemos every clamo podemos prosalo, OK.
[CUSTOMER][NEUTRAL] Sure.
[CUSTOMER][POSITIVE] Good, yeah.
[AGENT][NEUTRAL] Gracia senora.
[CUSTOMER][NEUTRAL] OK, I'll go.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][POSITIVE] Gracia Casey.
[CUSTOMER][NEUTRAL] How do we
[AGENT][NEUTRAL] Gracious is Casey Casey Paella are you.
[CUSTOMER][POSITIVE] Gracias partic quests pre lia to satisfa la gen satis satis satisfa fact recipe.