AccountId: 011433970860
ContactId: cf8ace7e-770f-498b-bd26-bc5360e61d92
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20309 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 8789 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/cf8ace7e-770f-498b-bd26-bc5360e61d92_20250116T15:24_UTC.wav
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[CUSTOMER][NEUTRAL] Right and we call.
[CUSTOMER][NEGATIVE] So there's no point in me calling.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEGATIVE] So there's no point.
[CUSTOMER][NEUTRAL] Oh