AccountId: 011433970860
ContactId: cf64d6b9-5c6d-40b6-896e-20bf3d9a85ad
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 464380 ms
Total Talk Time (AGENT): 147496 ms
Total Talk Time (CUSTOMER): 204190 ms
Interruptions: 2
Overall Sentiment: AGENT=0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/cf64d6b9-5c6d-40b6-896e-20bf3d9a85ad_20250220T23:00_UTC.wav
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[AGENT][NEUTRAL] Bus.
[CUSTOMER][NEUTRAL] Hey, we wanna start with just say [PII].
[AGENT][POSITIVE] Come on pleasure. I can see you.
[CUSTOMER][NEUTRAL] Oh, it's a senorita er to mijo and embre um euro er meaguna factura del doctor er queso sip que queso reno part to queso poo the clamo con American public life.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, we chismo or the police.
[CUSTOMER][NEGATIVE] Elatura cono tees er erroentinco rochoventdos.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEGATIVE] I no.
[CUSTOMER][NEUTRAL] Er, chose rescutrotreo.
[AGENT][NEUTRAL] What is the number?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] In silver simmiento correo electronico leore.
[CUSTOMER][NEUTRAL] Uh [PII] uh [PII] and micorreo electronico and er [PII]
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Quantity what the center is [PII].
[AGENT][POSITIVE] OK, I love service yeah.
[CUSTOMER][NEUTRAL] Embrerose del venti cuatro.
[AGENT][NEUTRAL] Let's see.
[AGENT][NEUTRAL] Yeah uh so it's a memorial division general surgery.
[CUSTOMER][NEUTRAL] He ego for the doctor deer [PII].
[CUSTOMER][NEUTRAL] If a memorial, Sean and memorial.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] When semoje cho scientogenti patro um the hemi moment.
[CUSTOMER][POSITIVE] Yes, yeah, good.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Alright, let me go.
[CUSTOMER][NEUTRAL] What's your genta from genticuato.
[AGENT][NEUTRAL] I just said.
[CUSTOMER][NEUTRAL] Acho Sea.
[AGENT][NEUTRAL] What she said entta conticuatro.
[CUSTOMER][NEUTRAL] Well doctor er [PII].
[AGENT][NEUTRAL] They will never see him the real calling from.
[CUSTOMER][NEUTRAL] OK la cantidafaa do.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Doctor [PII].
[CUSTOMER][NEUTRAL] Oh, OK. Is it condomandanesepago.
[AGENT][NEUTRAL] And for their own, sir?
[CUSTOMER][NEUTRAL] I can redo because you say [PII] as of Ferrero.
[CUSTOMER][NEUTRAL] But I have my.
[CUSTOMER][NEUTRAL] Alright.
[CUSTOMER][NEUTRAL] And it.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No my last [PII] la mijo.
[AGENT][NEUTRAL] The alien.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Mm well you mana's the semana, but one of the pala.
[AGENT][NEUTRAL] Mm, I can answer the receive it check it to a via no I can receive it the check dia the processamoreclamo normamente sale a checkqueina prosimodia la la uh queeria the hero.
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] [PII] said tenta conogenecu proveda.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Mhm. Correct.
[AGENT][NEUTRAL] And the salli or checker.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] Uh-huh, uh, to say yayama, you know whyama.
[AGENT][NEUTRAL] So but it's like I think I'm, mhm, mhm.
[CUSTOMER][NEUTRAL] Yama in notcapadena de los pita.
[CUSTOMER][NEUTRAL] Polope I mean.
[AGENT][NEUTRAL] The loacommotal the hemera.
[CUSTOMER][NEUTRAL] Uh bueno amenia but still.
[CUSTOMER][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] Alright
[AGENT][NEUTRAL] Mm.
[CUSTOMER][POSITIVE] And a seguro and a lot of seguro.
[CUSTOMER][NEUTRAL] One of Mario.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Me but a memorial Memorial Hospital Mirama the trend I say cuatrosciento peso.
[AGENT][NEUTRAL] Yes, yeah no norigado.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah, but this is the mapala.
[AGENT][NEUTRAL] Correcto el outpatient maximum el beneficio maximum ambulaio o milquiento for persona either the heme cuento el milkingniento.
[CUSTOMER][NEUTRAL] The uo.
[CUSTOMER][NEUTRAL] The
[AGENT][NEGATIVE] Uh-huh, in the control sad moment.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK so.
[AGENT][NEUTRAL] OK, so as theo Alan Aado noveciento quantiin congogenticuatro and.
[CUSTOMER][NEUTRAL] Yeah and to don menos no no deo de loque and that caso areaia para.
[AGENT][NEUTRAL] But I look it down.
[CUSTOMER][NEUTRAL] Para Paloitan.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, but it's the one that's it's no leegado estoga.
[AGENT][NEUTRAL] So I mean I don't know how you got correct.
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[CUSTOMER][NEUTRAL] That monitor papi.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Er la.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yeah, you to la comooria ah no poqueel this glo this gloss of mastida no I said to the glo OK mucha grasa senorita pentose loo ole yama is a gente padareta pote checks the city que this manda muster.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] you know.
[AGENT][NEUTRAL] Seesa can I redo de leo [PII] OK.
[CUSTOMER][POSITIVE] Una semana uh-huh perfect mucha gracia seorita buena salo yeah bye.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Then you want.
[AGENT][NEUTRAL] Bye-bye.