AccountId: 011433970860
ContactId: cef8030f-692a-4b41-94b2-b640e6aae84a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11140 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2243 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/cef8030f-692a-4b41-94b2-b640e6aae84a_20250623T21:11_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Hello?