AccountId: 011433970860
ContactId: cec945fa-f246-4300-94c6-ad7923430a98
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12689 ms
Total Talk Time (AGENT): 4808 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/cec945fa-f246-4300-94c6-ad7923430a98_20250512T15:48_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?