AccountId: 011433970860
ContactId: ceb2226d-8b92-45ab-bae0-9c707990b132
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 587869 ms
Total Talk Time (AGENT): 175923 ms
Total Talk Time (CUSTOMER): 210102 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/ceb2226d-8b92-45ab-bae0-9c707990b132_20250603T17:40_UTC.wav
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[AGENT][NEUTRAL] I wanna.
[CUSTOMER][POSITIVE] That's a senor a labialbuena.
[AGENT][NEUTRAL] When I said this when I come up still in the area.
[CUSTOMER][NEUTRAL] Gracia senor miloque passesque mijo estasitaso tore irresulta questangando de parteviendo quepaciente jao is estami moseguro er nostacuerto porque porque mi tabavahomi polisa it depress el tenunapolisa and noesialositios canido.
[CUSTOMER][NEUTRAL] Planterior numerro the the the con the IPL irresulta que no echo elle cambio para la polian the el el principal primao as quierra systempooravor.
[AGENT][NEUTRAL] Mhm.
[AGENT][MIXED] OK, queer cambio depolia.
[CUSTOMER][NEUTRAL] See the cla IPL equierras puelia era pasa lo er or tocaymarrado doctor is paraqueos passing and numero coms and estecas.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In a secao and use eros medicals do get can be the police uh.
[AGENT][POSITIVE] So I would wanna
[CUSTOMER][NEUTRAL] Use she just cele numero reclamacion esposcumeriga and questatus estamos and the milpajina.
[AGENT][NEUTRAL] system.
[CUSTOMER][NEUTRAL] Elmio de mijo.
[AGENT][NEUTRAL] And so you.
[CUSTOMER][NEUTRAL] Elmio, Elmio is
[CUSTOMER][NEUTRAL] Eerodos er erotres uno errotres.
[CUSTOMER][NEUTRAL] M Mama L like Lima.
[AGENT][NEUTRAL] 74.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Sierra.
[CUSTOMER][NEUTRAL] Abusto [PII] la [PII] leo estreerrocinco [PII].
[AGENT][NEUTRAL] Which is ingraificacion unit for electronico asociopolisa.
[CUSTOMER][NEUTRAL] El correlaico [PII].
[AGENT][NEUTRAL] Mu.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] OK, the decasa numero declamo oinorlDN el el rescio Mexico.
[CUSTOMER][NEGATIVE] El numeral reclamore says errocinco trenve uno.
[AGENT][NEUTRAL] Muchisimasques uncamo para er the brelos cinco una emergena.
[AGENT][NEUTRAL] And then Jackson Memorial.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] can.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Mucha graciasinia er an effect clamo negado de via kente 00 no est mala poliaquand.
[AGENT][NEUTRAL] Eldrich Lamo.
[AGENT][NEUTRAL] Um, then.
[AGENT][NEUTRAL] Lamos.
[AGENT][NEUTRAL] One
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] This.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] My kind do you think when numeral for it.
[AGENT][NEUTRAL] Is the Calia in errodoses in coo.
[CUSTOMER][NEUTRAL] Cinco CSS.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] that right now OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] A
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] Inclus Enopolisa.
[AGENT][NEUTRAL] Febrewing.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] We declare process lao polia.
[AGENT][NEUTRAL] one has to.
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] When I was kid.
[CUSTOMER][POSITIVE] Yeah, I'm like a much.
[AGENT][NEUTRAL] No, OK, um, it's [PII] who knows.
[AGENT][NEUTRAL] There is a sin called the laboreles and cerpresses despolienquesea um aggrega lapolia we're gonna.
[CUSTOMER][NEUTRAL] With senor Jack 00 bajo mijo or loo Igengenas and [PII] or osia processes it's OK que [PII].
[AGENT][NEUTRAL] Sir, Rael is the vehicle to one hospital.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] See right there so.
[CUSTOMER][NEUTRAL] Apara.
[AGENT][NEUTRAL] El solos to el el ventidosos to the hospital.
[CUSTOMER][NEUTRAL] No, the solamente loon doctors examines er de la oratorio the pergrafia de torai is a poos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Got them.
[AGENT][NEUTRAL] uh noon to rela elmaa fechaparto de este.
[AGENT][POSITIVE] bona lapo po.
[CUSTOMER][POSITIVE] Ah, when, perfect.
[AGENT][POSITIVE] Love templamono wasa nosamos and biermarre clamos so always says alunio queer.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ah bueno went to your invoices the lot lot lot yeah no no solo retaanelos of toresente er examine because meso.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] I see buenoue no not the rea senor muchisimas gracias mules much in it.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] He got it's the movie gracious.