AccountId: 011433970860
ContactId: ce7934be-09d8-4f38-bfed-0ae38464b82c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 179610 ms
Total Talk Time (AGENT): 64369 ms
Total Talk Time (CUSTOMER): 41742 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/ce7934be-09d8-4f38-bfed-0ae38464b82c_20250616T14:07_UTC.wav
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[AGENT][NEUTRAL] We wanted the Augusto.
[CUSTOMER][NEUTRAL] All I wanna yeah uh.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] You know, like it was his own table they're not control the whole day.
[AGENT][NEUTRAL] In the endos and contragus a cert system.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][POSITIVE] Well from for value for you.
[AGENT][NEUTRAL] Medical
[CUSTOMER][NEUTRAL] And not the we have essential but I pay like er a number.
[AGENT][NEUTRAL] So Nombres [PII].
[CUSTOMER][NEUTRAL] The essential bedding.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's a little.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Sister for um proversacion the support to no no contra system.
[CUSTOMER][NEUTRAL] I say hello. You, you're welcome to uh pay.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] American rural life.
[AGENT][NEUTRAL] She no you don't know she says pro prover can see they're gonna poli.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] But.
[AGENT][NEUTRAL] So supplemental senorviavincio.
[CUSTOMER][NEUTRAL] Or a
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Este segurole probe probe tra uh pania travajo.
[CUSTOMER][NEUTRAL] And also I would like
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] All
[CUSTOMER][NEUTRAL] But OK, OK.
[CUSTOMER][POSITIVE] Yay.
[CUSTOMER][NEUTRAL] Yeah like all of that.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Got you.