AccountId: 011433970860
ContactId: ce6bd5dd-1f07-46ed-8bc4-dd063307bc34
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13579 ms
Total Talk Time (AGENT): 5748 ms
Total Talk Time (CUSTOMER): 8020 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/ce6bd5dd-1f07-46ed-8bc4-dd063307bc34_20250505T19:44_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII] calling from Doctor [PII]'s office. Oh, I think I dialed the wrong number.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Thank you, sorry.
[AGENT][POSITIVE] You're welcome. Bye-bye.