AccountId: 011433970860
ContactId: ce52c36f-a9a0-4c5e-aa3c-89cf71e385bd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1163989 ms
Total Talk Time (AGENT): 234796 ms
Total Talk Time (CUSTOMER): 449698 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/ce52c36f-a9a0-4c5e-aa3c-89cf71e385bd_20250326T16:28_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Oh, the one I started you know [PII] city.
[AGENT][NEUTRAL] Well when I started the same way.
[CUSTOMER][NEUTRAL] [PII] it's just in basicamente me in referencia he me it monos momentoinicia he may so interpreted and being connifan snean and umbrella cap persona.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's a me solicita can be la carta calling from a the um.
[CUSTOMER][NEUTRAL] The proportional information of the loreni have er one cal uniformista and.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and put in the poliacion assist me.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Sirona or just say.
[CUSTOMER][NEUTRAL] Uno tres Nue
[CUSTOMER][NEUTRAL] C M A C.
[AGENT][NEUTRAL] forward.
[AGENT][NEUTRAL] OK, somoseri persona de serian sesito verificationac purport forward marsuo telephone.
[CUSTOMER][NEUTRAL] See, er, can [PII] [PII].
[AGENT][NEUTRAL] electronic socio.
[CUSTOMER][NEUTRAL] Um, [PII].
[AGENT][NEUTRAL] Then it was the [PII].
[CUSTOMER][NEGATIVE] Kill.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] So uh
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is migracio but if you guys inform informaque is a low resentimenteonallicia con respect to our lama ha.
[AGENT][NEUTRAL] Eker.
[CUSTOMER][NEUTRAL] Mhm you gonna yeah.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] See, no, my, my, my comment that was like a um
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] A man una car.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Online pharmacy.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Claro la who's coming to me for alicia ericia er clamo plantea consulta solo the er reclaim the ni uno la bulancia unolo you know the una in the service.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, for on the negados originalmente for uh associa porcosas asociadass director and directormente cone ladicion deroga.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Soleliquetalicia is a refuni is a one que so itabblarlocomassa pros make you nifanalvainnifan and number.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You know communuentaser trara.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The Amazon and then she is also here and then the perfect the claims for una ni porque porque is circustancial er un momentoero consequentia the er rela.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] If we stament mentis and collapses.
[CUSTOMER][NEUTRAL] I don't he the Iona car.
[CUSTOMER][NEUTRAL] The acompana con er el pela particip.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] so is update er and it's a matamente is the er no quatro view 5 per pus in the system invioer this one commoque de par.
[CUSTOMER][NEUTRAL] Eva.
[AGENT][NEUTRAL] OK, Asequcuento andbiola foracion may mention in your own city.
[CUSTOMER][NEUTRAL] The information they say update in the system of the sillavilejada on they say view files in professor pasicamente pedo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The ques uh uh unsca semana it this aparicio is uh information e er aparvo queer noise that is a posa nosesi block is a er quela carta to the logo was the medis to social is updated.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Pao to be in the torment you could consider recivido in information the portele for this is done as in the day this so and then exactlyo no be online is to say you one of 50 faltaal the person.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. See a beer vimoser documentation and dia the de Marsocho demarso.
[AGENT][NEUTRAL] This day.
[CUSTOMER][POSITIVE] Correct, exactly, exactly.
[AGENT][NEUTRAL] Uh lapio.
[AGENT][NEUTRAL] Yes andestus momentosciendo er revisado or partamento quesinargade man to information quetovio una.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Unacuator.
[CUSTOMER][POSITIVE] Perfect, no china moti primero abse falta getting uh agua informa uh in the the.
[CUSTOMER][NEUTRAL] The one part or I said that they fraction.
[AGENT][NEUTRAL] Claro, see, you know, er, its foramente no aya una revision completetala document and stenosisogar is set to miacionovamos apostamente C Ialotro documentcuo queer requirisas.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Claroyo lado er and then to deloal date is.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] I'm sorry
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] document.
[AGENT][NEUTRAL] It's [PII] Fire [PII].
[AGENT][NEUTRAL] The [PII].
[AGENT][NEUTRAL] On the specifica I'm gonna send to information on decision in correctclamo uh-huh.
[CUSTOMER][NEUTRAL] So have you know.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] No, no, me pardone I have in the specific in there is claim my pare I see it er but you can understand the associadore soil sindo pero laartaliato mio for kilo me plante then.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, the lama.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] The parts no no part.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK, no kayakki.
[CUSTOMER][NEUTRAL] cuesos part so so.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] men.
[AGENT][NEUTRAL] Not toviabunoreviion this.
[CUSTOMER][NEUTRAL] Clara
[AGENT][NEUTRAL] Not right now.
[CUSTOMER][NEUTRAL] For I mean there is a mucho lata student on the Cota and information complete porque plent uh keep for effiency for few days.
[CUSTOMER][NEUTRAL] Ques must pre ministry una carta una ques reported the report la saludnotaddo la carta de doctor.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So is a form independente in la fe good connection of not report la but I but I.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Toa de lovies.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] You know, went to.
[AGENT][POSITIVE] Oh yes it is.
[AGENT][NEUTRAL] OK, are you document to give infe maso dose does medi sino.
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Bye bye
[AGENT][NEUTRAL] Its extension.
[AGENT][NEUTRAL] I'm writing to request a review of the denial of.
[CUSTOMER][NEUTRAL] The pizza on American.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] Chicken pizza in [PII] like PObos a number of the polia a la cartalicavaamente laittama.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Correct. CS.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I yes
[CUSTOMER][NEUTRAL] Because have you actually get me a PDO.
[CUSTOMER][NEUTRAL] OK, so.
[AGENT][NEUTRAL] See Akita Akita come to.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Almost um.
[AGENT][POSITIVE] Pia and your most so much.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Sure.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] So mucha graciaa and effect to sit and Imoloogua er iba esta revisados momentosales revision to the appelaciones er damenosal menoso inquire una resquesa de que.
[CUSTOMER][NEUTRAL] No, I'll contact you.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect. This is be uniforms.
[AGENT][NEUTRAL] As the momento as the revisos er and tallidaloso nopodemoserteles aversibamosloma.
[CUSTOMER][NEUTRAL] I think it does so solo.
[CUSTOMER][NEUTRAL] I I I mean but see because you see it sitting on no and in in performing contact.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] What I.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, no, it's a color we are Madi.
[AGENT][NEUTRAL] Get to get.
[CUSTOMER][NEUTRAL] It was