AccountId: 011433970860
ContactId: ce4b8cd3-9d5a-4ade-b6da-eadd02739c5d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 535630 ms
Total Talk Time (AGENT): 208873 ms
Total Talk Time (CUSTOMER): 186798 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/ce4b8cd3-9d5a-4ade-b6da-eadd02739c5d_20250317T20:45_UTC.wav
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[AGENT][NEUTRAL] We're gonna start this to conquito [PII].
[CUSTOMER][NEUTRAL] Mmm this is uh help me not record number.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] What I can.
[AGENT][NEUTRAL] And you know uh mepoor er so.
[CUSTOMER][NEUTRAL] Not them.
[CUSTOMER][NEUTRAL] At the um.
[CUSTOMER][NEUTRAL] Yeah, he's gonna escortlajama.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, Use in that.
[CUSTOMER][NEGATIVE] Another thing will kill him one.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] With your.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hm.
[AGENT][NEUTRAL] on the.
[CUSTOMER][NEUTRAL] Whattajasa with the una and the casa.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[AGENT][NEUTRAL] Hota [PII] NSA.
[CUSTOMER][NEUTRAL] 16 years
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] I'm gonna
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So a solicitamos and seal porqueenos permit and controlling formacion mass er asertamente the supportamente er intros supremer nombre supremerape you nose [PII].
[CUSTOMER][NEGATIVE] Not happy.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] come out.
[AGENT][NEUTRAL] In the system.
[AGENT][NEUTRAL] Guste concerta.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] [PII]'s concept though la.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The umbrella.
[AGENT][NEUTRAL] But it's
[AGENT][NEUTRAL] Um, nothing formalering control is the umbrella press, uh, my kina is.
[CUSTOMER][NEUTRAL] Ask her to you.
[AGENT][NEUTRAL] In the end I see there's a protostos queso and access information. I can not tires um and contre una ensa Gutierrez is scimento.
[CUSTOMER][NEUTRAL] Then they were in the water.
[AGENT][NEGATIVE] No, no, it was dead.
[CUSTOMER][NEUTRAL] So right there.
[AGENT][NEUTRAL] Eugeniagutier system.
[AGENT][NEUTRAL] O K A N A E R.
[AGENT][NEUTRAL] No, no person in the system.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] The complete over the no no no no no presenting information.
[CUSTOMER][NEUTRAL] Mm, my course.
[AGENT][NEUTRAL] In in embargo con con con.
[CUSTOMER][NEUTRAL] No, it's been you know what no.
[AGENT][NEUTRAL] No, no, laki is.
[CUSTOMER][NEUTRAL] And the places.
[CUSTOMER][NEUTRAL] So it's OK then.
[AGENT][NEUTRAL] Estamosertos de de la la manana as la selear ora del centro.
[CUSTOMER][NEUTRAL] Ok, in the.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Ok then toss.
[AGENT][NEUTRAL] That's unsaldo is sus.
[CUSTOMER][NEUTRAL] And you don't scared they're going to do now because a lot.
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] Because it's just OK.
[AGENT][NEUTRAL] No numeral group of a contrast.
[CUSTOMER][NEUTRAL] I on the boy.
[CUSTOMER][NEUTRAL] It's a restaurant
[AGENT][NEUTRAL] And see in contrast informacion solamente ostrameto nombre completo sofechaerusocial pardon.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Uh, Solia group.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yes, I also think the no no don't like scream.
[AGENT][NEUTRAL] No, La personseki [PII].
[AGENT][NEUTRAL] Buttinave no waste is eugenia is unave.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] It is
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] America said number number intela company.
[AGENT][NEUTRAL] El Nombre de la compa Nuestra is American public life Apele.
[CUSTOMER][NEUTRAL] This is.
[CUSTOMER][NEUTRAL] OK, well in the the the front doesn't be.
[AGENT][NEUTRAL] Sistore queer bar soarjetalebiamounna cartaarjeta.
[CUSTOMER][NEUTRAL] They
[CUSTOMER][NEUTRAL] But I don't know.
[CUSTOMER][NEUTRAL] They will electronic.
[AGENT][NEUTRAL] Uh, porcora electronic no amennoski inform information porcora electronic.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, it's mira loredo. It's the tallest the toque mosa. I wanna see, yeah, no no no.
[AGENT][NEUTRAL] Hello
[AGENT][NEUTRAL] I know er esolebrarel the group.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] The only.
[CUSTOMER][NEUTRAL] I'm gonna say I and then and I'll.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] It's just get in my hold for this telephones for a telephony or put a little love.
[AGENT][NEUTRAL] Put it on.
[CUSTOMER][NEUTRAL] And the telephony or or.
[AGENT][NEUTRAL] Latina has a group number.
[AGENT][NEUTRAL] Another head.
[CUSTOMER][NEUTRAL] I don't know don't.
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Just say something.
[AGENT][NEUTRAL] the year.
[CUSTOMER][NEUTRAL] It