AccountId: 011433970860
ContactId: ce329673-0471-49fe-9a36-66e20e3b85f3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2319 ms
Total Talk Time (AGENT): 1440 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/ce329673-0471-49fe-9a36-66e20e3b85f3_20250527T12:55_UTC.wav
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[AGENT][POSITIVE] Thank you for calling