AccountId: 011433970860
ContactId: ce239aef-2c67-49cb-ad6e-9ac82bd81984
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 335510 ms
Total Talk Time (AGENT): 105542 ms
Total Talk Time (CUSTOMER): 133114 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/ce239aef-2c67-49cb-ad6e-9ac82bd81984_20250225T15:15_UTC.wav
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[AGENT][POSITIVE] Good morning thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII]. Um, I've got someone who's, uh, needing a Spanish speaker on the line.
[AGENT][NEUTRAL] OK, and I'm sorry the phone was breaking up. Who are you, uh, what's your name?
[CUSTOMER][NEUTRAL] Oh, it's [PII] on the care team sorry.
[AGENT][POSITIVE] Oh hi there
[AGENT][POSITIVE] Not a problem.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I'm like, who are you?
[CUSTOMER][NEUTRAL] Alright, great, I'm gonna need to restart my router. I don't know it's on this one. Alright, yeah, he's just immediately started speaking Spanish, so I'm not sure. I'm sorry.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Not a problem. I got him.
[AGENT][NEUTRAL] I
[CUSTOMER][POSITIVE] All right. Thank you. Bye-bye.
[AGENT][POSITIVE] Thank you, [PII]. Have a great day.
[CUSTOMER][NEUTRAL] You too, bye.
[AGENT][NEUTRAL] Mom, bye-bye.
[AGENT][POSITIVE] My one of these gracias apele meiamalikearte.
[CUSTOMER][NEUTRAL] [PII] invoice the are los in me and me website you know loin and tenor.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, alum of the group.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] report is.
[CUSTOMER][NEUTRAL] OK, Benti Cinco says Roch.
[AGENT][NEUTRAL] Iosiyama el Grupo.
[CUSTOMER][NEUTRAL] Compulsive aeronautic specialist.
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] It comes with the yams.
[CUSTOMER][NEUTRAL] Suzura.
[AGENT][NEUTRAL] Because a ter that deliver or has.
[CUSTOMER][NEUTRAL] Cincocuato.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Do I think quaentino site.
[AGENT][NEUTRAL] OK, glasses.
[AGENT][NEUTRAL] And this to see the invoice?
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Neit the invoice or Kierrepagar invoice.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mesoli and yellow papago automatico yeah er no I got power for me for the website.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I'm spa mamadita.
[AGENT][NEUTRAL] You just done your website?
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] See it to our website.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] He put a there the invoice.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See if I go to the invoice open unroro in Marzo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] OK, play to submit the invoice.
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] Do they submit invoice?
[CUSTOMER][NEGATIVE] No, no like my whatever.
[AGENT][NEUTRAL] Uh huh. And the website what is that submit invoice.
[CUSTOMER][NEUTRAL] Uh huh.
[CUSTOMER][NEUTRAL] A numeral invoice.
[AGENT][NEUTRAL] No, it submit the invoice.
[CUSTOMER][NEUTRAL] See your power.
[AGENT][NEUTRAL] OK, uh go ahead submit invoice.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] In the sesitto escova uh pagarelcheque.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] For one-time electronic funds transfer.
[CUSTOMER][NEUTRAL] No, was a porcheque but polache payment as.
[AGENT][NEUTRAL] OK. And does, let's go ahead check by mail.
[CUSTOMER][NEUTRAL] No no I talk to you. No no no man I talk to you.
[AGENT][NEGATIVE] No Nove select payment option.
[CUSTOMER][NEUTRAL] No, no, my sale on the selection payment also.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] OK, so the initial invoice.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Select submit invoice.
[CUSTOMER][NEUTRAL] OK, yeah, yeah, yeah, yeah, yeah.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] T3 so many invoice OK, Akima Pare uhim OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I'm so so just.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, but I said check your billport term Finance, OK.
[CUSTOMER][NEUTRAL] OK, I see the same code.
[CUSTOMER][NEUTRAL] Li yeah yeah.
[AGENT][POSITIVE] Oh blessed Ilusesus.
[CUSTOMER][NEUTRAL] No, muchisima gracias.
[AGENT][POSITIVE] Gracias maraperequepa and win.
[CUSTOMER][NEUTRAL] I que.
[AGENT][NEUTRAL] Congo stuff ideas.