AccountId: 011433970860
ContactId: cddc9cb4-6080-4a13-b73e-f43ac9f062fd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26420 ms
Total Talk Time (AGENT): 4111 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=-1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/cddc9cb4-6080-4a13-b73e-f43ac9f062fd_20250421T21:06_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] Disconnecting call due to no response.