AccountId: 011433970860
ContactId: cda3c7f8-4f65-42f6-8649-0071ecb8cba2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 501160 ms
Total Talk Time (AGENT): 225209 ms
Total Talk Time (CUSTOMER): 249880 ms
Interruptions: 5
Overall Sentiment: AGENT=0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/cda3c7f8-4f65-42f6-8649-0071ecb8cba2_20250128T14:24_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][POSITIVE] Oh I'm with [PII].
[AGENT][NEUTRAL] We're gonna do.
[CUSTOMER][NEGATIVE] Temilo que que teno con segu peleo er fun no iner meainnica queo tena poe parame examer per no no me curvio copago paga er pagare pataque porquelo currio.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And uh the sac.
[CUSTOMER][POSITIVE] But, but at the moment because it's good [PII] where ella pela tienne un group a group canitas on the numeral.
[AGENT][NEUTRAL] outpatient certificate number when hospitals are number queres.
[CUSTOMER][NEUTRAL] Uh, I
[CUSTOMER][NEUTRAL] Ah yeah, no, I see in hospital benefit center numbers, yes, uh, settle off.
[CUSTOMER][NEUTRAL] Quente siete Nota dos quainte says ele siete.
[AGENT][NEUTRAL] Which.
[AGENT][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] It's
[CUSTOMER][NEUTRAL] Is in your?
[AGENT][POSITIVE] Perfect. See conti for ver er telephone of the Soviet.
[CUSTOMER][NEUTRAL] I see, uh, be deaminer.
[CUSTOMER][NEUTRAL] Telephone number
[CUSTOMER][NEUTRAL] Uh, er tea tetere.
[AGENT][NEUTRAL] What is your experience in you [PII].
[CUSTOMER][NEUTRAL] Uh, well, it's the thing it said uno so we do Taocho 8th Street Homestead.
[CUSTOMER][NEUTRAL] Tweeter re redo reso.
[AGENT][NEUTRAL] sits in electronico system.
[CUSTOMER][NEUTRAL] In is
[CUSTOMER][NEUTRAL] Um, that the moment not come to him and cuanel just me and micata locao.
[CUSTOMER][NEUTRAL] Say I think.
[CUSTOMER][NEUTRAL] Toussa but I don't want to go minochete Cinco be uno aroa gmail.
[CUSTOMER][NEUTRAL] Punto.
[AGENT][NEUTRAL] Which is for [PII] a noeandu civil treatment of the year.
[CUSTOMER][NEUTRAL] I get, I get a ok so no curia el copa so super electronic.
[AGENT][NEUTRAL] Uh yeah. OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, per beneficiole.
[AGENT][NEUTRAL] Unto the Fernandez visa it's just a disclaimer to the.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Elpaoquestepago and durantel momentotava and and a clinical doctor [PII] le sala.
[CUSTOMER][NEUTRAL] See, and in my una unex the the allergia unexergia so clinica from my allergia.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] OK, Leontes deer perfect.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And to el copago que el el copapagolo solas custepago esportalergia ores solamented oral merico.
[CUSTOMER][NEUTRAL] Can you
[CUSTOMER][NEUTRAL] No, no, no, no, no, it says, it says forex salmon deeriacommota.
[AGENT][NEUTRAL] OK, perfect. Well, and the queso le informal scient viscoso uno suppolianle cure a el copado de la bicito quebezo spa and me and la la vent.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, no, no, it's just.
[AGENT][NEUTRAL] See solamente lentino solamente leescupago the line and entra medio eso nolo cure la polia le le relisaal prosecute causa ellio and isosaddo prosemento tamiento culiacao cass.
[CUSTOMER][NEUTRAL] It's so I
[CUSTOMER][NEUTRAL] No, it's gonna say it's.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um, mama sitar documents numero uno is.
[CUSTOMER][NEUTRAL] But I think
[CUSTOMER][NEUTRAL] Tico said that is good for me and my well but you're like uh at the moment I cannot mea for that.
[AGENT][NEUTRAL] Take that.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] It's the momento well canesito, yeah.
[AGENT][NEUTRAL] OK, now do documentcuoser unitamosel build talado de laicina del doctor.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Gettenga contenga the diagnostic prose.
[AGENT][NEUTRAL] I documented numerodos necessitamos likes liqueion the beneficios, the susseguro principal.
[AGENT][NEUTRAL] Que pagoza.
[CUSTOMER][NEUTRAL] No, but then that's.
[CUSTOMER][NEUTRAL] How much to step I done.
[AGENT][NEUTRAL] But er.
[CUSTOMER][NEUTRAL] Yeah I frust megalo maspilo juro por pero preuntaogurosmotal porquesques no to that don't get that poco yeah so is this pa.
[CUSTOMER][POSITIVE] Because I can, I, I just see my paga Alexam incommotal que because you know feel better el el Otorinojo sermon process incommoat.
[CUSTOMER][NEUTRAL] Taolo pagaba el surro.
[AGENT][NEUTRAL] But information on the verbalmente senora Fernandez via Adriamoso justice no le pue as a portele the video que de lanno sore visamosa de leleplico.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] While we, while we are here.
[CUSTOMER][NEUTRAL] The and I or you.
[AGENT][NEUTRAL] Bari.
[CUSTOMER][NEUTRAL] It's the yamada the gravase OK.
[CUSTOMER][NEUTRAL] Sevata. See, do you put forward?
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] No, porque's is a mira queloque it's OK you know porque porque esque.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] I.
[AGENT][NEGATIVE] Senora nometique de lepido erorelton and was lament explicano just solament explicando um to ok.
[CUSTOMER][NEGATIVE] Oh, you're not talking to that.
[CUSTOMER][NEUTRAL] you are so that your sole for so there's the there's the mi mi mi tiendes and tested natasi no tell me which bait.
[CUSTOMER][NEUTRAL] Tan?
[CUSTOMER][POSITIVE] Pore requiente lasses porquemeliasis so rapido.
[CUSTOMER][NEUTRAL] Yes can send that so so eso nose now step is OK meende.
[AGENT][NEUTRAL] It
[AGENT][NEUTRAL] That is