AccountId: 011433970860
ContactId: cd727f05-b500-46cd-a151-8fa7f639c9d4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23200 ms
Total Talk Time (AGENT): 3980 ms
Total Talk Time (CUSTOMER): 20409 ms
Interruptions: 1
Overall Sentiment: AGENT=5, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/cd727f05-b500-46cd-a151-8fa7f639c9d4_20250106T15:25_UTC.wav
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[CUSTOMER][NEUTRAL] The last one to show I was the last one you thought you'd see there.
[AGENT][POSITIVE] Thank you for calling. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] And I saw the surprise and the fear in his eyes when I took his glass of champagne.
[CUSTOMER][NEUTRAL] And I toasted you and said, Honey, we may be through.
[CUSTOMER][NEGATIVE] But you'll never hear me.