AccountId: 011433970860
ContactId: cd684749-b323-4625-b64f-94eabddaa9ac
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 236949 ms
Total Talk Time (AGENT): 86813 ms
Total Talk Time (CUSTOMER): 94631 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/cd684749-b323-4625-b64f-94eabddaa9ac_20250409T21:16_UTC.wav
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[AGENT][NEUTRAL] I wanna start this, can I I'm gonna pay conquigusto.
[CUSTOMER][NEUTRAL] So you wanna tell you I'm [PII].
[AGENT][POSITIVE] We're gonna start this thing. I'm gonna put you in.
[CUSTOMER][NEUTRAL] Yeah que no queso sit the remembro paraer claims popenolosis lao pasado innoloro norme cuentra.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Congo apecio me social security olio.
[CUSTOMER][NEUTRAL] Sitomi emily fenacimiento pero no no.
[AGENT][NEUTRAL] OK, and then
[CUSTOMER][NEUTRAL] No, you said it was found.
[AGENT][NEUTRAL] Perfect. one a system for a number of the local is still meso pretos way.
[CUSTOMER][NEUTRAL] I call ta.
[AGENT][NEUTRAL] [PII] paradi got outpatient certificate number or in hospital er number.
[CUSTOMER][NEGATIVE] They pay. No, they won't pay your ID.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Pay ID?
[AGENT][NEUTRAL] Elato de que teleocho.
[CUSTOMER][NEUTRAL] I see. They go in hospital, it can go outpatient.
[CUSTOMER][NEUTRAL] It's a bit open de la.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, permits cars informacioni podemos ravisar juntos coalesceleia alle permits dear la cuenta.
[CUSTOMER][NEUTRAL] Is is
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 033.
[CUSTOMER][NEUTRAL] Fa Uno.
[CUSTOMER][NEUTRAL] 0 C.
[CUSTOMER][NEUTRAL] Meliete.
[AGENT][NEUTRAL] on.
[AGENT][NEUTRAL] OK, so you know lepooravor verificarme naso direction teleno.
[CUSTOMER][NEUTRAL] Una and Diaa.
[CUSTOMER][NEUTRAL] [PII] retrereres telephone rerocincosinoete tote.
[AGENT][NEUTRAL] ultimasitas in el electronico sociopolies.
[CUSTOMER][NEUTRAL] Rotenberg arovamail [PII].
[AGENT][NEUTRAL] And I was queermina aroa eme de musa.
[CUSTOMER][NEUTRAL] Uh, it's in the [PII].
[CUSTOMER][NEUTRAL] Cla I said near the you know the one it is.
[AGENT][NEUTRAL] See,
[CUSTOMER][NEUTRAL] I can think of and Social Security.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] But uh er ingresque ingresa all information is loo quesa system is verificquela persona quesareando la cuenta is.
[CUSTOMER][NEUTRAL] Mm, no.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] a bit
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Say.
[CUSTOMER][NEUTRAL] Ah, what I see Italy me and dances.
[CUSTOMER][NEUTRAL] OK, when I have parentemente er chase here.
[AGENT][POSITIVE] Perfect. I'll go.
[CUSTOMER][NEUTRAL] No, wea [PII].
[CUSTOMER][NEUTRAL] Gracias.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Hello.