AccountId: 011433970860
ContactId: cd064890-4eae-43a2-98ec-f53993a12247
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8920 ms
Total Talk Time (AGENT): 4860 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/10/cd064890-4eae-43a2-98ec-f53993a12247_20250210T22:44_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Thank you for calling APL.