AccountId: 011433970860
ContactId: cd0526d6-a460-427e-ae5a-e1067557a775
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 534260 ms
Total Talk Time (AGENT): 234127 ms
Total Talk Time (CUSTOMER): 232159 ms
Interruptions: 4
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/cd0526d6-a460-427e-ae5a-e1067557a775_20250421T18:21_UTC.wav
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[AGENT][NEUTRAL] We can.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] One of the agent to come assisted in the other way.
[CUSTOMER][NEUTRAL] Mirai no loque paso queso te mira loquepaque.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, that's how it is when I said yes so mucho tempo no manda superura just ya una semana manda fact fact.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] Yeah yeah you puto el reclaina.
[CUSTOMER][NEUTRAL] Pero albino stela facturas.
[AGENT][NEUTRAL] In uh you there uh corrosclavion system so the police are gonna pay.
[CUSTOMER][NEUTRAL] She's like to me that.
[CUSTOMER][NEUTRAL] yeah, it's 00 benticuatroue.
[CUSTOMER][POSITIVE] Beini Quattro C M E L T.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] So intiticuro says.
[AGENT][NEUTRAL] Seera [PII].
[CUSTOMER][NEUTRAL] Yeah, thank [PII] [PII] like es [PII].
[AGENT][NEUTRAL] Check it as your last uh put it on.
[CUSTOMER][NEUTRAL] He
[CUSTOMER][NEUTRAL] Even the pronuncie say it's the same.
[AGENT][NEUTRAL] Mucho sits electronico de la polio.
[CUSTOMER][NEUTRAL] It it's hotta [PII].
[AGENT][NEUTRAL] Which is just for verificacion used the same on the glamo or the molafe deerio so you [PII].
[CUSTOMER][NEUTRAL] They
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] lain yo cincoinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Marsoino Year.
[CUSTOMER][NEUTRAL] But I
[CUSTOMER][NEUTRAL] Well I I don't understand all of aura, no, it's every day.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Aero Cinco de los cinco.
[AGENT][NEUTRAL] Out of the.
[AGENT][NEUTRAL] I read the search sins.
[CUSTOMER][NEUTRAL] In this bega you just and I don't know spaces they.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Presidents of noser cao.
[CUSTOMER][NEUTRAL] No, cause we
[CUSTOMER][NEUTRAL] I think you I think que que quereo you sell I think can no longer see you and creo.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] So you know [PII] for oso Jonouria ona raoralmentile estasoer nosoto de la pomos talo system was de la fecha and like the una lass is cinco delosinco cholosin's a fortunamente ingest those features meal system.
[CUSTOMER][NEUTRAL] OK, yeah yeah.
[CUSTOMER][POSITIVE] Sounds good.
[CUSTOMER][NEUTRAL] No, go ahead.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] You say, you say?
[CUSTOMER][NEGATIVE] When this school for me they not answer and touch and and and not and inundrecamo a quest diagnostic.
[AGENT][NEUTRAL] Oh, a little clams get away.
[CUSTOMER][NEUTRAL] Mingguo?
[CUSTOMER][NEUTRAL] Eso eso solos la fea the the the they said this day that no so fea
[AGENT][NEUTRAL] OK, um, no, no endosis and in Fernandez no queroques and la tao Bill date red.
[CUSTOMER][NEUTRAL] It's a time to see you.
[CUSTOMER][NEUTRAL] Whenmira terra to momentos meter.
[CUSTOMER][NEUTRAL] I eat premetal and I will premero if you don't know examine. I'll be primero for the exam.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Prinsmiventicinco poco tengo.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] No, it's so rosa dare you to sit.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] And it's, and it got so.
[CUSTOMER][NEGATIVE] So I down.
[AGENT][NEUTRAL] In the end those yeah yeah yeah.
[CUSTOMER][NEUTRAL] No, say you can send me.
[CUSTOMER][NEUTRAL] ya cluso the system here I go mira ya hela factura and la factura metalona then 6 cuentos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Bill Grecia correspondential information ta ta ta tatami masques pop on de seguroario pero segumentira.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII] is Uteso meter clamorita and the consults steelloi.
[CUSTOMER][NEUTRAL] Perocommolo.
[AGENT][NEUTRAL] Siler the way the way explicue de parte deer quest also laboratorloiso conquest.
[CUSTOMER][POSITIVE] Coolo.
[CUSTOMER][NEUTRAL] OK
[AGENT][POSITIVE] Perfect. the de comuniccase conqueles quete de cao jaque el clamon noega.
[AGENT][NEUTRAL] No sabema porquemotivo. no, no, no, no, no losivimos noosemapoor um build de tayalodio the diagnosticosseimentos.
[CUSTOMER][NEUTRAL] this is a mira.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I guess I build the loss incluso the losco you can go mano porque laca I had the system.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. In this apart.
[CUSTOMER][POSITIVE] Yeah I go for this.
[AGENT][NEUTRAL] Apartment on neoitamos lackslicas the beneficio de so principal.
[AGENT][NEUTRAL] oselle oguaquelico paraeso laboratorios.
[CUSTOMER][NEUTRAL] Mm, did I say, they say you right that Importation I supply medical billerrato.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Let's beneficiolaius seguro principala loa automaticamente o uental alio lineaer the susseguro is scargarrese come to direct.
[AGENT][NEUTRAL] Whenever.
[CUSTOMER][NEUTRAL] No, it's because.
[CUSTOMER][NEUTRAL] It because on the list.
[AGENT][NEUTRAL] See Lepliasio de lossiolos loss laboratories.
[CUSTOMER][NEUTRAL] Yeah,
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Check I wait for them.
[CUSTOMER][NEUTRAL] Yeah I know mascon grape.
[AGENT][NEUTRAL] Fernandez.
[CUSTOMER][NEGATIVE] Yeah no.
[CUSTOMER][NEGATIVE] Yeah much chorio.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] Good