AccountId: 011433970860
ContactId: ccd30bdd-4c65-4ea6-a5ac-24f7dfcfdd5b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63919 ms
Total Talk Time (AGENT): 11200 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/ccd30bdd-4c65-4ea6-a5ac-24f7dfcfdd5b_20250429T21:12_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.