AccountId: 011433970860
ContactId: ccb96e7b-0af9-4317-a7fd-ec20157bf7bf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32278 ms
Total Talk Time (AGENT): 22861 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/ccb96e7b-0af9-4317-a7fd-ec20157bf7bf_20250409T13:19_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line that's gonna end the call.