AccountId: 011433970860
ContactId: ccb12498-e215-4e68-916d-867ffa36d692
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20190 ms
Total Talk Time (AGENT): 9840 ms
Total Talk Time (CUSTOMER): 5718 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/ccb12498-e215-4e68-916d-867ffa36d692_20250224T22:00_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII]. How are you doing?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey, [PII], can you hear me?
[CUSTOMER][NEUTRAL] Hello?