AccountId: 011433970860
ContactId: ccad1f11-53fb-4f67-9a28-1b035f23ef8c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 130559 ms
Total Talk Time (AGENT): 95406 ms
Total Talk Time (CUSTOMER): 26482 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/ccad1f11-53fb-4f67-9a28-1b035f23ef8c_20250108T18:56_UTC.wav
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[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uh ernesto Melero sesequetablando con cortolemada.
[AGENT][NEUTRAL] So bus e ab was cirquelosses connecto uh soreaciono aos beneficiscus polia bring the beneficio de res.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Is to er queso fica stem for just because because it didn't get apar nomo guarantarel umpago uh atrophic er puede recompokino asier is an in that apart de la lao er bring down the romane con respect to a.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] El beneficial celeb apart del qui estimates.
[CUSTOMER][NEUTRAL] OK, no that.
[AGENT][NEUTRAL] Latinos on your melerocommole reo el beneficio que selepavasa polia is a resilos in embargo no lepogratialosildores over a telephone.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Astano as a quince as a quince los beneficio separs novama has.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK, bro quiento travajalojo yeah man the altareandoles ques deposit I don't know.
[AGENT][NEUTRAL] Clara.
[AGENT][NEUTRAL] Claro mao er mosque seva prova esta provado pardon pero elbervio elleva aerre uh deposito aselins.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK that was.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] It's so much.
[AGENT][NEUTRAL] T.
[CUSTOMER][NEUTRAL] Hello.