AccountId: 011433970860
ContactId: cc961bd5-6c4f-48da-ba5f-34a9f68ec062
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4159 ms
Total Talk Time (AGENT): 3519 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/cc961bd5-6c4f-48da-ba5f-34a9f68ec062_20250225T20:43_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Live. This is [PII]. How can I?