AccountId: 011433970860
ContactId: cc85ff55-b98e-4b47-88de-ca996738c3bb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 56819 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2189 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/20/cc85ff55-b98e-4b47-88de-ca996738c3bb_20250520T13:32_UTC.wav
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[CUSTOMER][NEUTRAL] Please leave a message after the tone.