AccountId: 011433970860
ContactId: cc828d41-480c-4f7d-be85-17737add46d0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2299 ms
Total Talk Time (AGENT): 1869 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/cc828d41-480c-4f7d-be85-17737add46d0_20250109T20:22_UTC.wav
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[AGENT][POSITIVE] Hi, thank you for calling APL.