AccountId: 011433970860
ContactId: cc6fffca-bc32-4e9e-a052-8daa88c145c2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11859 ms
Total Talk Time (AGENT): 7489 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/cc6fffca-bc32-4e9e-a052-8daa88c145c2_20250319T17:00_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL this is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII], this is [PII]. How can I help you?