AccountId: 011433970860
ContactId: cc693b42-24aa-4a0b-bacb-58cb867704a0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 69519 ms
Total Talk Time (AGENT): 22768 ms
Total Talk Time (CUSTOMER): 24111 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/02/cc693b42-24aa-4a0b-bacb-58cb867704a0_20250402T19:37_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII] with House of Deer. How are you?
[AGENT][POSITIVE] I'm doing well [PII] how are you?
[CUSTOMER][NEUTRAL] Good I just wanted to verify your ACH information.
[AGENT][NEUTRAL] OK, give me just a moment. I'm sorry, who are you with [PII]?
[CUSTOMER][POSITIVE] OK, thank you.
[CUSTOMER][NEUTRAL] I'm with House of hair salon.
[AGENT][NEUTRAL] OK, are you, uh, a group, uh, excuse me, admin for the group?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] All right, and we were needing.
[AGENT][NEUTRAL] ACH information.
[CUSTOMER][NEUTRAL] Yeah, yeah, and [PII] sent it over to me in a PDF. I just wanted to verbally verify it.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Got you. OK, so we can go over all of that information, um, [PII].
[CUSTOMER][NEUTRAL] Oh, hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Hello?