AccountId: 011433970860
ContactId: cc60f7cc-2631-43c1-a40c-d575aff42f33
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 424079 ms
Total Talk Time (AGENT): 145225 ms
Total Talk Time (CUSTOMER): 158238 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/cc60f7cc-2631-43c1-a40c-d575aff42f33_20250610T18:36_UTC.wav
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[AGENT][NEUTRAL] We're not conquita Augusto.
[CUSTOMER][NEUTRAL] When I started the lando Goan a manual therapy Center corp uh couerta.
[AGENT][NEUTRAL] When there is a like come for you.
[CUSTOMER][NEUTRAL] Mira scient tao era river conque o ga rioterapiaya.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] no
[CUSTOMER][NEUTRAL] Oh you got that's the number I get I drive all day.
[AGENT][NEUTRAL] The number is auto auto details.
[CUSTOMER][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] Oazada uh.
[CUSTOMER][NEUTRAL] A Maria.
[CUSTOMER][NEUTRAL] Maria.
[CUSTOMER][NEUTRAL] porque persona billing OK.
[AGENT][NEUTRAL] M.
[CUSTOMER][NEUTRAL] Elumero depo 000.
[CUSTOMER][NEUTRAL] Quadrocinco nueve says lay the mama ele laura er.
[AGENT][NEUTRAL] And the conti the left is connected.
[CUSTOMER][NEUTRAL] See Alrecero Cinco.
[CUSTOMER][NEUTRAL] Quattrotrese oscuatro sero.
[AGENT][NEUTRAL] Mr. [PII].
[CUSTOMER][NEUTRAL] E.
[AGENT][POSITIVE] Mucho gracias.
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] The forward but if we got a complete la la.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Ila fea dena immiento serosiete cat in cinco.
[AGENT][NEUTRAL] Which addresses for confirmized information system on the verificer beneficio here heavily correct.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect. effective lava part primero de juvento.
[AGENT][NEUTRAL] And to the care benefit you can respect to uh cervicios and boleios is the information quelo dare solo una er in the guarantee a power. It is a disclaimer la polia the polia cure as Maximode says mins dolares a laservis ambulaios is to include el sibule copagooseurans oppo pardon de pagolica depo principal.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I call tao or proseo passer in the physica.
[CUSTOMER][NEUTRAL] OK, akamente estamojamandoordamento deterraviya.
[AGENT][NEUTRAL] And you.
[CUSTOMER][NEUTRAL] Uh le preunto pago specific unto the power specific porcada de tratamiento.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] No, uh, nosotros uh pagamoso curimos la parte que seguro principalaliquecommo decilepa segraa de servicio.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] In to
[AGENT][NEUTRAL] Yes Rosado a maximum Montola poliare queso la resalano.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Corel.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct, sir.
[AGENT][NEUTRAL] Puertoape poroso cuando nosbiento el elvilorialquelebienal principal.
[AGENT][NEUTRAL] Junto con likeslicaindo beneficiosqueos laganegarote reflijado cole la parta cano nos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] no.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] principal.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEGATIVE] Come get me off me.
[AGENT][NEGATIVE] As see como de seguro principal el monto queos applicommo dedule copagoosea de eso servicioscient.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Muchisima.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Medijo el el monto cuda.
[AGENT][NEUTRAL] Lapolia cureastase seintozola desorervicios and buatorios correct.
[CUSTOMER][POSITIVE] Perfect. Incluendo er er la physic OK, muchisima.
[AGENT][POSITIVE] I see it's correct.
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] Yeah