AccountId: 011433970860
ContactId: cc4e52c8-6195-475a-8669-72114b772cd9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23760 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 861 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/cc4e52c8-6195-475a-8669-72114b772cd9_20250502T20:45_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?