AccountId: 011433970860
ContactId: cc28deab-f0ba-473f-bf27-4d1f8b7b6d84
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11579 ms
Total Talk Time (AGENT): 4739 ms
Total Talk Time (CUSTOMER): 4299 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/23/cc28deab-f0ba-473f-bf27-4d1f8b7b6d84_20250423T18:38_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Hi, hello. Uh good afternoon. This is [PII] from Lux.