AccountId: 011433970860
ContactId: cc238ab0-93f3-42db-9d1e-b9782e646d33
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5820 ms
Total Talk Time (AGENT): 3990 ms
Total Talk Time (CUSTOMER): 569 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/cc238ab0-93f3-42db-9d1e-b9782e646d33_20250617T19:53_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Thank you