AccountId: 011433970860
ContactId: cc22ac7d-0f03-4b43-b251-2290c5f49225
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 331859 ms
Total Talk Time (AGENT): 141848 ms
Total Talk Time (CUSTOMER): 117304 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/03/cc22ac7d-0f03-4b43-b251-2290c5f49225_20250403T14:28_UTC.wav
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[AGENT][NEUTRAL] And one of these is to.
[CUSTOMER][NEUTRAL] Oh and this [PII].
[AGENT][NEGATIVE] No one is coming.
[CUSTOMER][NEUTRAL] Uh tango unapaciente quetene conos the gap insurance queria verlale hibili that even beneficial.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] But I guess so numerro a group not much inform mejo quelepodiambus carportedo del nombre de esposo ila fecha siento numerro a group.
[AGENT][NEUTRAL] OK, um, what is the number of group of delivering that?
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEGATIVE] Esser reso.
[AGENT][NEUTRAL] OK, [PII] put the number of telephone call is is connected.
[CUSTOMER][NEUTRAL] Esreerrocinco says no vacinco do uno.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEGATIVE] Uh, so on the press are no.
[AGENT][POSITIVE] And gracias.
[AGENT][NEUTRAL] Too.
[AGENT][NEUTRAL] What is the number.
[AGENT][NEUTRAL] The the the lado del principal or the
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm. The principal ischemme.
[AGENT][NEUTRAL] Yellow beets.
[CUSTOMER][NEUTRAL] Yeah 3 years ago.
[AGENT][NEUTRAL] Please.
[CUSTOMER][NEUTRAL] I mean for cement.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] numbers.
[AGENT][NEUTRAL] What is?
[CUSTOMER][NEUTRAL] Lega, oh, Liga is la pacient uh huh.
[AGENT][NEGATIVE] No, no, no.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Is Uno quince or gente.
[AGENT][NEUTRAL] Which is, yes.
[CUSTOMER][NEUTRAL] And mhm.
[AGENT][POSITIVE] Perfect. Elimando el ellehibilipolio.
[CUSTOMER][NEUTRAL] C
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] If the police is effective part of the prime the sin is the government.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Are you gonna try cirque.
[CUSTOMER][NEUTRAL] Ega uno primario con united healthcare it on the lui andton says er leurrialbaordesta sibule.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's a cure ok.
[CUSTOMER][NEUTRAL] OK, it mhm.
[AGENT][NEUTRAL] Polio.
[AGENT][NEUTRAL] They were and the clos beneficials they were hardquesus una verification it is a disclaimer.
[AGENT][NEUTRAL] A core as to maximal there.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Let me to my
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] A patient and still a patient.
[AGENT][NEUTRAL] Lo patient cure maximus says milking into zolariallao.
[AGENT][NEUTRAL] Or persona.
[CUSTOMER][NEUTRAL] OK, yeah, I know. I went up I'll lock you 7:10.
[AGENT][POSITIVE] Yes yes.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, yes, the the the uh.
[CUSTOMER][NEUTRAL] LPO works use that as quatro at NTC.
[CUSTOMER][NEUTRAL] Oh, pero mess it's those quarantino in cuenta in [PII].
[AGENT][NEUTRAL] I had to confirm misinformation.
[AGENT][NEUTRAL] Is in effect to uh [PII] the main informacion.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And so one of the facts is oste rese sin of cuatro dostres.
[CUSTOMER][POSITIVE] Perfect portulti momentpo pro numeral referencilajama.
[AGENT][NEUTRAL] Moremisso.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] I'm going.
[CUSTOMER][NEUTRAL] No, it's already attos.
[AGENT][NEUTRAL] I'm moving.
[CUSTOMER][NEUTRAL] Gracia [PII] bye.