AccountId: 011433970860
ContactId: cc1f8169-1657-4a71-93c0-83a1ecb47517
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 338390 ms
Total Talk Time (AGENT): 116964 ms
Total Talk Time (CUSTOMER): 155461 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.3, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/cc1f8169-1657-4a71-93c0-83a1ecb47517_20250203T20:44_UTC.wav
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[AGENT][NEUTRAL] We started this.
[CUSTOMER][NEUTRAL] Uh, all I want for the, uh, goal.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] We.
[CUSTOMER][NEGATIVE] Uh cuenta is supertament and no meta hand and that also to do here or a ravela company in [PII] no permit as a la cuenta on that partinente no no no permeta sama uente.
[AGENT][NEUTRAL] Andopo perform in nomo de poliacon appellai Loiso informacinisto memoso.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Uh, a group of group or
[AGENT][NEUTRAL] Leargo outpatient certificate number when hospitals are number in a part.
[CUSTOMER][NEUTRAL] I said my
[CUSTOMER][NEUTRAL] O CCC hospital uh autopay benefit center number.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK. Cerroentos.
[CUSTOMER][POSITIVE] Oh you know genos.
[CUSTOMER][NEUTRAL] Uno M L as Sierra.
[AGENT][NEGATIVE] Cerroido tao choo.
[CUSTOMER][NEUTRAL] Uh-huh, and man, it's it.
[AGENT][NEUTRAL] 4.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Senior Gonzalezianoit verificer uh certain information the cir etnaim to direction in numeral telephone number for.
[CUSTOMER][NEUTRAL] OK, and one of the last one I want to see what to say.
[CUSTOMER][NEUTRAL] Sados sincuenta quarantin.
[CUSTOMER][NEUTRAL] Me menu uh merees unodores.
[CUSTOMER][NEUTRAL] And [PII].
[CUSTOMER][NEUTRAL] 836.
[CUSTOMER][NEUTRAL] Elo preunto.
[CUSTOMER][NEUTRAL] [PII] me.
[AGENT][NEUTRAL] No democositos in molesta is er [PII] su correo electronic electronico sociapolis.
[CUSTOMER][NEUTRAL] 01 of no say to meomi person no noo was no esci de Paramo.
[CUSTOMER][NEUTRAL] Or personal me you know saying you know the poo OK.
[AGENT][POSITIVE] Perfecto um permit before.
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Personal.
[AGENT][NEUTRAL] Go.
[CUSTOMER][NEUTRAL] And [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] OK, Isu Correo de trojas.
[CUSTOMER][NEUTRAL] Deltaba the the Paramaaria [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, it is in the system, uh, [PII].
[CUSTOMER][NEUTRAL] in the Paramo.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK, OK, OK, I'll tell for a small.
[AGENT][NEGATIVE] so like no.
[AGENT][NEGATIVE] No longer que pasa el lo queso lament reform que previo.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Paraques and la cuento corre electronico.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See [PII], no, I said mao [PII].
[CUSTOMER][NEUTRAL] OK, [PII], no, that Irina.
[CUSTOMER][POSITIVE] The winner.
[CUSTOMER][NEUTRAL] Was I like better.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, I see, yeah, yeah, me the hope pasarapa the bacido alivera here a correcorreico de la.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See no they mayanglote.
[AGENT][NEUTRAL] It's uh the los pasoskelindicael tipo de contra.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] er unacua er minusculassosto unumo you know los symbulos quele permit naa lo simbolosque permitsa.
[CUSTOMER][NEUTRAL] Pore had.
[CUSTOMER][NEUTRAL] Yeah leronico.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh-huh, upskio person no yin import or say you're gonna.
[AGENT][NEUTRAL] Una cuento que puede cambia correoses a recao esse correo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect, perfect. Uh perujagra.
[AGENT][NEUTRAL] And they always.
[CUSTOMER][NEUTRAL] That's one for me. No, no.
[CUSTOMER][NEUTRAL] So I'm so.
[AGENT][NEUTRAL] You.
[CUSTOMER][POSITIVE] Got you. That's wonderful.