AccountId: 011433970860
ContactId: cc08be7f-8be4-4260-96db-8fec6877a68e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 240229 ms
Total Talk Time (AGENT): 95265 ms
Total Talk Time (CUSTOMER): 116532 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/cc08be7f-8be4-4260-96db-8fec6877a68e_20250131T16:12_UTC.wav
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[AGENT][NEUTRAL] Gracias mad American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] When is my.
[CUSTOMER][NEUTRAL] Min Nombre in Delpino so I do.
[AGENT][POSITIVE] I come with you that.
[CUSTOMER][NEUTRAL] Uh, just at the end the doctor resento que for solodia.
[CUSTOMER][NEUTRAL] no cure.
[AGENT][NEUTRAL] OK, see you put that call us the number of the police, sir.
[CUSTOMER][NEGATIVE] My Polisa is erroventicinco Ochose errocincore.
[AGENT][NEUTRAL] It's a no telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] In my car so such as sciento.
[CUSTOMER][NEUTRAL] Perose qui mi noescientotao.
[AGENT][NEUTRAL] In a direction.
[CUSTOMER][NEUTRAL] Cao this is a west cuarentaocho Benida for Lara del Florida rerere is it.
[AGENT][POSITIVE] Gracias condo la la irojia.
[CUSTOMER][NEUTRAL] And it'll say.
[AGENT][NEUTRAL] And it say this [PII].
[AGENT][NEGATIVE] Oh, OK.ito aviano remo nomos recido reclamo so resci bill loquiola recomendosquelesiae semimono de polia cuediolosados, um, in a la tataioro de factsquios mandela reclamacion.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] For quesaita nomos receive it uh-huh, no reciclamovia.
[CUSTOMER][NEUTRAL] I'll tell.
[CUSTOMER][NEUTRAL] OK, and to the car que mirara high me beneficiomi poliza.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] The beneficitacuvierto queantacuvierta.
[AGENT][NEUTRAL] CCS outpatient on the entrealel miss [PII] so nopoaosneliisasaque resore clamo per laseria outpatient like cureciento sincuenta dolareoria.
[CUSTOMER][NEGATIVE] Uh, nothing for beneficio que devajo delus.
[AGENT][NEUTRAL] Um, see.
[CUSTOMER][NEUTRAL] Papitaba jojo ingres meaning respital loque noque decommosea.
[AGENT][NEUTRAL] OK, seso Siocho oraso mas and toes in hospital ele curassa res millares and queer ochorao mas.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] I'm here and ora.
[AGENT][NEUTRAL] No, the siochoras en mass is in hospital. ECS menos de deciochoras on treciento sincuenta porques outpatient.
[CUSTOMER][NEUTRAL] Mm, it's so moist.
[CUSTOMER][NEUTRAL] No meta pasando porque no no no no how you correct the main grands OK perfect.
[CUSTOMER][POSITIVE] Yeah, you're incentiva. I know aven para la casasimed to eco.
[AGENT][NEUTRAL] See Lossy and see.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] of the toy loo el factus.
[AGENT][NEUTRAL] Paque Mandela la reclaaccioni.
[CUSTOMER][NEUTRAL] not reclamacion nombre delopiala.
[AGENT][NEUTRAL] No. No.
[CUSTOMER][POSITIVE] OK, [PII].
[AGENT][NEUTRAL] Yeah, no that person in the that is speaking about American public life.
[CUSTOMER][NEUTRAL] I, I cannot put it here. I cannot hear you.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] And no matter the facts, the direct mental departmento de reclamono and espe puedereclamo.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] You want then bye bye.