AccountId: 011433970860
ContactId: cbc55f26-b828-453e-8203-20cc8c483c99
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 152240 ms
Total Talk Time (AGENT): 59242 ms
Total Talk Time (CUSTOMER): 61594 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/18/cbc55f26-b828-453e-8203-20cc8c483c99_20250418T13:57_UTC.wav
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[AGENT][NEUTRAL] to the American Public Life [PII] [PII].
[CUSTOMER][NEGATIVE] er no.
[CUSTOMER][NEUTRAL] Uh, the miara.
[CUSTOMER][NEUTRAL] Oh, so the do the the the racosa.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah put that policy number of the policy.
[CUSTOMER][NEUTRAL] Cerroventicinco redo cuatro says.
[AGENT][NEUTRAL] It's a number is as scienta.
[CUSTOMER][NEUTRAL] [PII] Hernandez noviembre this this is cinco.
[AGENT][NEUTRAL] Is it ionic or electronic?
[CUSTOMER][NEUTRAL] Send us a pentano in the name of Florida rere of the whole.
[AGENT][NEUTRAL] So no polo neosta reso Sore clamo CS um serapia ibaa terrapientosis la poliale cure as a mil quientoollares poo yesos paradalepagardeles sopagos.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm. But uh
[CUSTOMER][NEUTRAL] To say no or no.
[AGENT][NEUTRAL] Um, not even rela no no more residing on lamote.
[AGENT][NEUTRAL] Estan.
[CUSTOMER][POSITIVE] Extra, yeah.
[CUSTOMER][NEGATIVE] OK, [PII], but look at the city and don't say hey you look I I feel nomadic.
[CUSTOMER][NEUTRAL] Is the
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] See the rearcio de [PII] either es a direction [PII] and [PII].
[CUSTOMER][NEUTRAL] Uh, American public CPO.
[CUSTOMER][NEUTRAL] Your looks
[AGENT][NEUTRAL] See in [PII].
[CUSTOMER][NEUTRAL] Uh-huh, mhm.
[AGENT][NEUTRAL] See mhm I he's on the viallo de clamosilloanmanando porcorreo pro you facts a tarjeta unelopo manor facts.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK, look I ask to bring the uh.
[AGENT][NEUTRAL] I see that when the address is.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] American Public Life bye.
[CUSTOMER][POSITIVE] Good