AccountId: 011433970860
ContactId: cbbd56f9-d154-4959-99e2-6381d6d3e98f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 79269 ms
Total Talk Time (AGENT): 13841 ms
Total Talk Time (CUSTOMER): 11950 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/cbbd56f9-d154-4959-99e2-6381d6d3e98f_20250610T16:28_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] People hello.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Am I
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Am I audible?
[AGENT][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] I can.
[AGENT][NEUTRAL] OK, what can we
[CUSTOMER][NEUTRAL] I can't hear you.
[AGENT][NEUTRAL] OK, you can hear me?
[CUSTOMER][NEUTRAL] Can't hear you.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.