AccountId: 011433970860
ContactId: cba53c16-e6ab-4048-bd09-a8288a39e228
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 140119 ms
Total Talk Time (AGENT): 65018 ms
Total Talk Time (CUSTOMER): 71845 ms
Interruptions: 2
Overall Sentiment: AGENT=0.9, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/cba53c16-e6ab-4048-bd09-a8288a39e228_20250207T21:51_UTC.wav
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[AGENT][NEGATIVE] No buenos started gracis apelimiamalis and podar.
[CUSTOMER][NEUTRAL] In.
[CUSTOMER][POSITIVE] Oh, at least we're gonna start this quira consulsaldo and the reso de lano.
[AGENT][NEUTRAL] OK, noarte de la polia.
[CUSTOMER][NEUTRAL] Alex Nana
[CUSTOMER][NEUTRAL] Uh, no de la.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Set of those?
[CUSTOMER][NEUTRAL] Guarentaocho.
[CUSTOMER][NEUTRAL] What can I say print I say.
[AGENT][NEUTRAL] OK, gracias, a verificassupe de la semiento illa derexion.
[CUSTOMER][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh, Quattro chores in broken [PII] and [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, gracias. Email numerals it's 110454.
[CUSTOMER][NEUTRAL] [PII] ochoocho reciento cincosos.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK, gracias.
[AGENT][NEUTRAL] OK, A for rooster or for neighbor?
[CUSTOMER][NEUTRAL] Uh, for, for me.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] For
[AGENT][NEUTRAL] Estoche candelo Aritaorbani bete cinco tienitolo beneficial depolily.
[CUSTOMER][NEUTRAL] So can say it.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] For the for annualunento the the telegarda de loqueretotata oritda.
[AGENT][POSITIVE] Exactly.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's that uh complete.
[AGENT][NEUTRAL] For those milbanti Cinco the ento uh cinco uh noon sinkento do see.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] and the
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Let's see with that
[CUSTOMER][NEUTRAL] Oh dentista oh la la la la la poliza.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, the beneficial depoly for bank loan the bank banking.
[CUSTOMER][NEUTRAL] OK, so.
[AGENT][POSITIVE] He met Senor Medina gracias apelepa semana.
[CUSTOMER][NEUTRAL] That
[AGENT][POSITIVE] Good bye.
[CUSTOMER][NEUTRAL] bye.