AccountId: 011433970860
ContactId: cb9a508e-54ed-4ed6-8bde-b9fdafbcf0dc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9989 ms
Total Talk Time (AGENT): 5008 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/cb9a508e-54ed-4ed6-8bde-b9fdafbcf0dc_20250303T14:33_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?