AccountId: 011433970860
ContactId: cb74979c-1813-4066-9d38-8a062152f651
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16770 ms
Total Talk Time (AGENT): 6431 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/cb74979c-1813-4066-9d38-8a062152f651_20250515T16:01_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] APL is there anybody there?