AccountId: 011433970860
ContactId: cb2ec6f7-c3d6-49a9-8d57-38df01a8b1b0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 327880 ms
Total Talk Time (AGENT): 141445 ms
Total Talk Time (CUSTOMER): 140958 ms
Interruptions: 3
Overall Sentiment: AGENT=0.2, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/cb2ec6f7-c3d6-49a9-8d57-38df01a8b1b0_20250207T16:02_UTC.wav
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[AGENT][NEUTRAL] grape.
[CUSTOMER][NEUTRAL] Olanorefaogiamola torpedo Martinez Clar beneficio.
[AGENT][NEUTRAL] OK, not that you really believe that may put the telephone and um cas connect.
[CUSTOMER][NEUTRAL] Claco Gusto [PII].
[AGENT][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Cincose says.
[AGENT][POSITIVE] OK, graciasporin deciente polio.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Claro is [PII].
[AGENT][NEUTRAL] Its numerocaine [PII].
[CUSTOMER][NEUTRAL] To it.
[AGENT][NEUTRAL] Etamirandolaarjeta.
[CUSTOMER][NEUTRAL] No, so.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Uh, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, people I say group nonpolia.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Then 78.
[CUSTOMER][NEUTRAL] The NBA the real NBA game but.
[AGENT][NEUTRAL] OK, uh, cues ela pegidoe and prime nobre de pa.
[CUSTOMER][NEUTRAL] Susana Mena Lopez.
[CUSTOMER][NEUTRAL] If
[AGENT][NEUTRAL] So it's a dopeido Mea Lopez.
[CUSTOMER][NEUTRAL] Lopez.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] That always come on at 4 in the.
[CUSTOMER][NEUTRAL] Glacier.
[CUSTOMER][NEUTRAL] But it is a slopes er to me it's cinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] OK, it is second and control laterjetacorreto senorfao.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, that one from.
[AGENT][NEUTRAL] OK, I was on the book. You got to take a yo now.
[CUSTOMER][NEUTRAL] Yeah, una taracheta see pero peroque this [PII] er latura familiar it enumer benicinco quara noventa.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK, yeah, to you to you.
[AGENT][NEUTRAL] Outpatient3 mhm.
[CUSTOMER][NEUTRAL] Idols in inpatient benefit errodos uno mueno says.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Guarin Tauno.
[CUSTOMER][NEUTRAL] Amy Ele Ocho.
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] OK, [PII] the era Auston S as in sino questa esposa OK.
[AGENT][NEUTRAL] Alright.
[AGENT][NEUTRAL] In merijoqueittaba elhibilida or beneficio olodos.
[CUSTOMER][NEUTRAL] that
[CUSTOMER][NEUTRAL] See supplementary.
[AGENT][NEUTRAL] Correct, secondario. No, no oda and the sibulapagooseguro.
[CUSTOMER][NEUTRAL] And also.
[CUSTOMER][NEUTRAL] Esatostiest supplementario biciaicist.
[AGENT][NEUTRAL] OK, can you hear me right?
[AGENT][NEUTRAL] I guarpa tura.
[AGENT][NEUTRAL] I esta police and particular no cure la vicia or la consulta solo cure stratamientojo proce demientogenicina scalaag promio gratamiento laina no sotrocuremotaciova.
[CUSTOMER][NEUTRAL] Okomiento.
[AGENT][NEUTRAL] Uno Raohe ultrasono una injection manipulation um.
[CUSTOMER][POSITIVE] OK, yes, so Viente uh, muchisima gracias er docientostradamientos.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] See promientotratamiento no cure la via commotal el copala visa reposa.
[CUSTOMER][NEUTRAL] Li.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] No, no problem. My resol S A O L laicial demia egido he de Maria.
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][NEUTRAL] No, the name of numer referencias and you have no la.
[CUSTOMER][NEUTRAL] OK, so yeah, I sound so much with with lara gracia porto.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Gracia.
[CUSTOMER][NEUTRAL] That's just a.