AccountId: 011433970860
ContactId: cb1f0314-0895-482b-8f71-bcc50ece7ad6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 733549 ms
Total Talk Time (AGENT): 387660 ms
Total Talk Time (CUSTOMER): 247311 ms
Interruptions: 4
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/cb1f0314-0895-482b-8f71-bcc50ece7ad6_20250317T15:48_UTC.wav
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[AGENT][POSITIVE] gusto.
[CUSTOMER][NEUTRAL] See, when I'm in I'm crazy verdugo you sitoor power system for the ver I go.
[AGENT][NEUTRAL] See coming up, do you want?
[CUSTOMER][NEUTRAL] Quere clamo comungano nagura el demeanesita paramiel numerro de de out passion.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Benefit OK errodos unoresiete Ocho Ochore Melle Ocho.
[AGENT][NEUTRAL] on the.
[AGENT][NEUTRAL] you know.
[CUSTOMER][NEUTRAL] C C.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Uh, so you know system por favor [PII] lees.
[CUSTOMER][NEUTRAL] Set primero de [PII] retrejuno chocincoato chose ie doo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Which is you know electronico asso associloquent.
[CUSTOMER][NEUTRAL] Oh, me gray and this aroa ale punto con.
[CUSTOMER][NEUTRAL] Sino [PII].
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] It is for verification you want us to stay relamo moss polio.
[CUSTOMER][NEUTRAL] Parami ifue andjuo trenta del venti cuatro.
[CUSTOMER][NEUTRAL] Por sciento sincuentiolareando leo cinco el dichosoditament mediga don't mesque Ivana mandale hotel decordio de cholodargami intolo que quere clamore.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, medijo ques para la fecha de [PII] is it.
[CUSTOMER][NEUTRAL] Ecorreto. Mhm.
[AGENT][NEUTRAL] When you trained the train.
[AGENT][NEUTRAL] second now.
[AGENT][NEUTRAL] On your brain.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Moanapolisa quetiel momento no on the Santeriore so on the.
[CUSTOMER][NEUTRAL] Cheaper than delano pasta isolo may go.
[AGENT][NEUTRAL] Us corresponds respect clements. OK, and a momentoerola la correspondenci in momentos sim.
[CUSTOMER][NEUTRAL] T C C
[CUSTOMER][NEUTRAL] See a number a number of reference settle those those.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] But we don't
[AGENT][NEUTRAL] in the document.
[AGENT][NEUTRAL] The claim number?
[CUSTOMER][NEUTRAL] Claim number 3 Cinco Cinco Cinco uno Nueva cuatro.
[AGENT][NEUTRAL] Precincoinco cinco what perfect the stuff for us and you must face it but in contracla permit.
[AGENT][NEUTRAL] Like what.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I don't think that
[AGENT][NEUTRAL] His sister [PII] del Kendal Hospital.
[AGENT][NEUTRAL] Is of.
[CUSTOMER][NEGATIVE] It's hard.
[CUSTOMER][NEUTRAL] For mejaramente [PII].
[AGENT][NEUTRAL] OK, and then control the lamo.
[CUSTOMER][MIXED] Nolan contra I mean I'm really cool but no he get the mija [PII] I was quatro don [PII].
[AGENT][NEUTRAL] Say string cuatro vamosa.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. Well, and the castle.
[AGENT][NEUTRAL] He is the remoremo.
[AGENT][NEUTRAL] Let me do my phone almost messing with me.
[AGENT][NEUTRAL] unreclamo de parte del doctor paralo servicios er quelearne.
[AGENT][NEGATIVE] In est luo el coo the diagnostic colia solicitano and reclamo Santeriore.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Let me forward.
[AGENT][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] She is the son of cargo de doctor.
[AGENT][NEUTRAL] Apelepagola cantida deciento sincuentos concholares los coales era eldolicadoor part seguro principal.
[AGENT][NEUTRAL] Apeliogo the uh dose de Marso demean.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, yeah, OK, yeahlo paradomaro dose I am going for my gonnapar and I don't quepa and I don't prote de queso.
[AGENT][NEUTRAL] See, it's
[AGENT][NEUTRAL] Selebio una una carta er they were for a sum like kiosier solicita noso una una carta well lembio as solament view.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mila email for email for someone.
[AGENT][NEUTRAL] I mean,
[CUSTOMER][NEUTRAL] I don't porqueque oh you can make a mole yeah the the low that's just just me.
[AGENT][NEUTRAL] Man
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] Claro porina lebio una coia de esto uh sucao senora al quae quinceadsinos in cuentes cinco place is that.
[CUSTOMER][NEUTRAL] See, see, I don't know la ulti macarasevier and tire.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEGATIVE] Issue poravor mean no life.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Collect to number
[AGENT][NEUTRAL] My numbers auto auto number um.
[CUSTOMER][NEUTRAL] Auto.
[AGENT][NEUTRAL] to the matter so.
[AGENT][NEUTRAL] So circafumicole pasal cirques no no casa senora.
[AGENT][NEUTRAL] OK lemo for process dose to cheque illa carta a juntocheque a creaddo el hues trey well we are rece.
[CUSTOMER][NEUTRAL] Mhm, yeah.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] De la pasa cirque transit visa checker.
[AGENT][NEUTRAL] Cora is to be no no and receive checking just uh.
[CUSTOMER][NEUTRAL] My brother number I check it, yeah, see yeah.
[AGENT][NEUTRAL] Check and check it que esel dos errores beinti cinco.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] See in effect I'll check no nooses poo le leo cirquetovia is the transit queen el corporeote no deleta ra to um.
[CUSTOMER][NEGATIVE] OK, doesn't work again.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah, OK.
[AGENT][NEGATIVE] Leo esto lament and relacion.
[AGENT][NEUTRAL] Ah.
[AGENT][NEGATIVE] Los Cobros.
[CUSTOMER][NEUTRAL] They go for this.
[AGENT][NEUTRAL] Or a doctor.
[CUSTOMER][NEGATIVE] Rosetta sciento encuentido.
[AGENT][NEUTRAL] See, it's.
[CUSTOMER][NEUTRAL] See youse queendientelocientosincuentao convent.
[AGENT][NEUTRAL] Uh, OK, and, and.
[CUSTOMER][NEUTRAL] I don't no.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, no mentiono estoso porque er and reclamo quetenos in bio.
[AGENT][NEUTRAL] Um, the helen che che el tres cinco cinco cinco uno cuatro.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh apar spar fecha de jure queso apart.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, when I saw some on [PII].
[AGENT][NEUTRAL] And [PII].
[AGENT][NEUTRAL] Elicit Lego imaging.
[AGENT][NEUTRAL] The er the but no est esto.
[AGENT][NEUTRAL] Those are vis de Cinco de Marso demos solicitandiagnostico.
[AGENT][NEUTRAL] See Cinco de Marrao.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I ibueno Julio I para Julio doseitandi desico.
[CUSTOMER][NEUTRAL] She went on.
[CUSTOMER][NEUTRAL] And and I pero no have a meaning on bill it doesn't no no tenocommoment now very reward is in polo I build the collection is a pro.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Clare. I yeah, thank you.
[CUSTOMER][NEGATIVE] quelos no only bill you say yo yoga by a mess a tradeo.
[AGENT][NEUTRAL] La.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Siloiso portal oeso al portal.
[AGENT][NEUTRAL] with the facts.
[CUSTOMER][NEGATIVE] Mm nothing works are portal.
[CUSTOMER][NEUTRAL] Jolo and a crock a phone email queerro cuerdo port no I don't.
[AGENT][NEUTRAL] OK. Yep.
[AGENT][NEUTRAL] preto univorques a creacuento linea ote puente to reclass Santoso familia er los pagos either cargar directtamentelosocumentos er quelimiamos as you said in the informacion.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] See I I say from my fiance where I'm trying it online where and that just is.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] Muchisima gracia.
[AGENT][NEUTRAL] Al the other way.
[CUSTOMER][POSITIVE] No, it's a toll, it's a toll, [PII].
[AGENT][POSITIVE] Get the support.
[CUSTOMER][NEUTRAL] The.