AccountId: 011433970860
ContactId: cb0a7964-0898-4960-8e2f-319512a59677
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 176720 ms
Total Talk Time (AGENT): 75144 ms
Total Talk Time (CUSTOMER): 101098 ms
Interruptions: 0
Overall Sentiment: AGENT=1.2, CUSTOMER=1.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/cb0a7964-0898-4960-8e2f-319512a59677_20250203T13:57_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Hi, [PII], it's [PII]. Happy Monday morning.
[AGENT][POSITIVE] So excited. How about you?
[CUSTOMER][POSITIVE] I'm feeling it. I'm just trying to hold back the excitement.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] Oh well, hey, we're blessed to have another Monday, aren't we? I've got [PII] on the line, and he wants to know his commission so I know how much is 1099 is going to be.
[AGENT][NEUTRAL] What's going on?
[AGENT][POSITIVE] Exactly.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh, OK, send them my way.
[CUSTOMER][NEUTRAL] Oh, you need a callback number. It's the one that's gonna pop up on his on the ID.
[AGENT][NEUTRAL] The [PII]?
[CUSTOMER][POSITIVE] You got it.
[AGENT][NEUTRAL] Send them my way.
[CUSTOMER][POSITIVE] Alright thanks [PII] you have a wonderful day. Let me get him on the line one moment.
[AGENT][NEUTRAL] Uh, OK.
[CUSTOMER][POSITIVE] Alright, Mr. [PII], I've got [PII] on the line. She's going to assist you further, and I hope you have a wonderful day and thank you for calling AP. Thank you. Bye bye.
[AGENT][NEUTRAL] Good morning. This is [PII].
[CUSTOMER][NEUTRAL] Hey [PII], how you doing?
[AGENT][NEUTRAL] I understand you're needing.
[CUSTOMER][NEUTRAL] [PII], do you know what my, do you, do you know how much income was sent to my corp this year, or no?
[AGENT][NEUTRAL] I wouldn't know unless I get a hold of um our agent and licensing specialist and she's probably not in yet today um I can certainly ask them.
[CUSTOMER][NEUTRAL] Can someone just call me back with that information?
[AGENT][NEUTRAL] Yeah, and tell me, how do you spell your last name?
[CUSTOMER][NEUTRAL] It's [PII]
[AGENT][NEUTRAL] OK, yeah, OK.
[CUSTOMER][NEUTRAL] It might be under my corp Taco, it might be under my corp, Tadco Inc.
[AGENT][NEUTRAL] Yeah, and you
[AGENT][NEUTRAL] Tab to Inc. OK.
[CUSTOMER][NEGATIVE] Yeah, I don't know how they pay me.
[AGENT][NEUTRAL] Sure, what I'll do is when they get in the office, um, I'll let them know what you're looking for and have them send it your way.
[CUSTOMER][NEUTRAL] Yeah, or they can just call me and give me the number because I don't know if you guys 10 send 1099s out. I don't know if you do.
[AGENT][NEUTRAL] I believe we do. So, um, your callback is [PII]?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Right.
[AGENT][POSITIVE] Perfect, I'll get it done.
[CUSTOMER][NEGATIVE] That, do you want my tax ID for my corp or no? You don't need it.
[AGENT][NEUTRAL] No, I can, I, I, I should be able to find everything just under your name.
[CUSTOMER][NEUTRAL] OK, thank you so much. OK, and yeah, yeah, tell me what it's listed under there. I think it's tagco. That's what I always put from my, from, yeah, it's probably under tago.
[AGENT][POSITIVE] Thanks. You have a great.
[AGENT][NEUTRAL] Um, let me.
[CUSTOMER][NEUTRAL] I don't think it's over 600.
[AGENT][NEUTRAL] Yes, Tadco Inc.
[CUSTOMER][NEUTRAL] I don't think it's over $600 so I don't know if they send them out, but they, I think they might. You guys are pretty good at that so you, you, what's your first name?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I'm [PII].
[CUSTOMER][POSITIVE] Thanks, [PII]. I appreciate it. OK, have a great day and yeah, and then I look forward to hearing from you. See you. Thanks.
[AGENT][NEUTRAL] Um,
[AGENT][POSITIVE] Thanks, [PII]. I hope you have a great week. Thanks for calling ATL. Bye-bye.
[CUSTOMER][NEUTRAL] You too bye.
[CUSTOMER][NEUTRAL] Like