AccountId: 011433970860
ContactId: caf94284-ca97-45ba-8552-b59fc2b67216
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 123980 ms
Total Talk Time (AGENT): 44542 ms
Total Talk Time (CUSTOMER): 71549 ms
Interruptions: 2
Overall Sentiment: AGENT=0.8, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/caf94284-ca97-45ba-8552-b59fc2b67216_20250616T20:19_UTC.wav
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[AGENT][NEUTRAL] That's just my American public life. I'm this.
[CUSTOMER][NEUTRAL] Buenas mira yamondo de Valencia Medical Center porquetengo quiente Rene Paris.
[AGENT][NEUTRAL] OK, come on.
[CUSTOMER][NEUTRAL] Once desea uh-huh que la estamoso apaciente de que la consultant er el gap nolecurico payment genota meansamoja this a case so imposqueque gap and it has to say to get him pospoqueno no nopaseco payment.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, that number.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Is the number telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah, no matter the police up power.
[CUSTOMER][NEUTRAL] And nomero depolia is.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] I may repeat nombre.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] In [PII] consulta consulta conel me.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] OK, so no problem and I love and just.
[CUSTOMER][NEUTRAL] See see medical primario.
[AGENT][NEUTRAL] See lapolia no cure las consulta um le cure prosermiento laicina del medio as the quientosola resor pero la consulta no la cure la polisa.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][POSITIVE] Mm, OK, [PII] memo [PII] oh she's in my gracia.
[AGENT][NEUTRAL] See I school Acoma.
[CUSTOMER][POSITIVE] No, no, no, no, no, soloes so mucha gracia.
[AGENT][POSITIVE] Thank you to my American Public Life. bye.
[CUSTOMER][NEUTRAL] It was Inada bye bye.